Tony Bounville

I am an experienced automotive service advisor with a long track record of delivering exceptional customer service, accurately assessing vehicle needs, and supporting efficient shop operations. Over two decades in dealership service departments have honed my communication, upselling, and problem-resolution abilities.

I consistently met or exceeded monthly sales targets by recommending appropriate services and promotions, coordinated closely with technicians to prioritize repairs, and managed high call volumes and appointment scheduling. I also trained new service advisors on company policies and best practices to ensure consistent service quality.

I take pride in transparency, building customer trust, and resolving complaints professionally to maximize satisfaction and repeat business. I seek opportunities where I can continue improving customer experience and contribute to service revenue growth.