At Commonwealth Chevrolet, I lead daily operations for a high-volume service department, coordinating work across advisors, technicians, parts, warranty, customers, and management. I personally managed 6,400+ repair orders representing $3.6M+ in service revenue and $2.1M+ in gross profit over three years.
I trained and onboarded Service Advisors, monitored operational and financial KPIs, and contributed to improvements in labor rate and gross-profit margin. During the CDK outage, I developed and implemented manual repair-order and tracking workflows to maintain business continuity. Earlier, I managed grounds and facility operations at Lowell Spinners and coordinated the customer service experience as a Certified Service Advisor.
