Open to opportunities

Josh Cruz

@joshcruz

Message

Team leader and sales manager driving SaaS and SME revenue growth.

Philippines

Message

What I'm looking for

I seek a sales leadership role where I can coach teams, optimize KPIs, drive SaaS/SME revenue, and scale processes in a data-driven, collaborative environment.

I am a results-driven team leader and sales management professional with over 10 years of experience in telesales, SaaS, and SME sales across BPOs and high-growth startups. I have a proven track record of exceeding revenue targets, improving KPIs, coaching high-performing teams, and driving pipeline growth through CRM-led sales strategies.

I excel at implementing data-driven performance improvement plans, call coaching, and pipeline forecasting while maintaining CRM hygiene and stakeholder engagement. My experience includes leading teams to meet sales, conversion, and quality goals, managing end-to-end SME SaaS sales cycles, and supporting go-to-market initiatives in startup environments.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

Concentrix

Aug 2023 - Present (2 years 6 months)

Led and coached telesales teams to exceed revenue, conversion, and quality KPIs, implementing data-driven coaching and performance improvement plans that increased sales output and client satisfaction.

Telesales KPIs Sales Forecasting Performance Improvement Cross Functional Collaboration

Sales Specialist

TELUS International

Oct 2022 - Jul 2023 (9 months)

Managed end-to-end SME and SaaS sales cycles, consistently exceeding daily, weekly, and monthly targets while maintaining CRM accuracy and disciplined pipeline hygiene.

SaaS Sales SME Sales Lead Qualification Closing CRM Management Pipeline Hygiene Sales Forecasting Discovery

Business Development Specialist

Visaya KPO / Jobility

Mar 2022 - Mar 2022 (0 months)

Executed outbound B2B prospecting campaigns targeting SME owners and C-level decision-makers, generating qualified opportunities and high-conversion appointments to support go-to-market efforts.

Outbound Prospecting Lead Generation B2B Sales Appointment Setting Account Management Go To Market

Senior Sales Associate

The Results Company

Jun 2017 - Dec 2019 (2 years 6 months)

Top-performing inbound and outbound sales agent, recognized 7x as Top Outbound Agent of the Month and 3x Top Agent of the Quarter, consistently exceeding revenue and quality metrics.

Inbound Sales Outbound Sales Performance Metrics Customer Engagement Sales Targets Quality Assurance