At Cencora, I led end-to-end application implementations and customer onboarding, from configuration and testing through go-live and post-launch support. I translated business needs into functional specifications and coordinated client workstreams with technical teams.
On the DSCSA Integration & Compliance Implementation, I implemented 275+ EPCIS connections and improved product movement data accuracy by 45% by strengthening exception handling and reducing manual processing errors.
I also led a customer enablement initiative that reduced repeat helpdesk call volume by 28% within three months through support trend analysis, targeted outreach, and customer training.
Earlier at AmerisourceBergen, I supported healthcare software and pharmacy workflows, configured systems at customer sites, and helped troubleshoot issues with development teams. My work has also included a statewide inventory implementation across California and technical documentation and business process analysis as an IT Analyst.
