Open to opportunities

Rae Harris

@raeharris

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Dynamic Software Training Consultant with over 6 years of experience.

United States

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What I'm looking for

I am looking for a role that values collaboration and innovation, offering opportunities for professional growth and the chance to make a meaningful impact in healthcare technology.

I am a dedicated Software Training Consultant with over six years of experience specializing in delivering engaging training programs for diverse software applications. My commitment to fostering a learning environment empowers all end-users, ensuring they can effectively utilize technology assets. I have a proven track record of working both independently and as part of cross-functional teams to achieve optimal results.

Throughout my career, I have held various roles, including Cerner Consultant and Clinical Informatics Specialist, where I provided workflow assistance and training to physicians, nurses, and medical assistants. My experience includes participating in end-user validation activities and facilitating change management to ensure the successful implementation of software solutions. I thrive in high-paced environments and am solution-focused, always aiming to enhance the user experience.

Experience

Work history, roles, and key accomplishments

Current

Cerner Consultant - Trainer

Current

Marshall Health

Jan 2024 - Present (1 year 6 months)

Served as a Cerner Acute/Amb, Behavioral Health, Specialty Provider, Emergency Medicine, Perioperative, Anesthesia, and CareCompass Classroom Trainer for Physicians & Nurses. Provided workflow assistance at the elbow to staff, participated in end-user validation activities, and educated/supported change to assure optimal use of technology assets.

Cerner User Support

Clinical Informatics Specialist

Northern Light Health

Jan 2022 - Present (3 years 6 months)

Functioned as a Cerner Acute/Amb Classroom Trainer for Physicians & Nurses, offering workflow assistance at the elbow to staff including Physicians, MA, and Nurses. Participated in end-user validation activities and facilitated change to ensure optimal utilization of technology assets.

Cerner User Validation

Cerner Consultant - ATE Support

VCU

Jul 2021 - Present (4 years)

Provided PowerChart workflow assistance to Physicians, Nurses & MAs, offering elbow-to-elbow support for Go-Live events. Responsible for troubleshooting and timely recovery of issues, and served as an Acute/Amb classroom trainer with curriculum & documentation build responsibilities.

Troubleshooting Acute Amb Training Curriculum Development Documentation

Cerner Consultant - Trainer

U Chicago Medicine

Apr 2021 - Present (4 years 3 months)

Trained all providers and specialties on Ambulatory PowerChart, customizing functionality and providing daily reports. Conducted client site/office workspace rounds, followed up on tickets, and delivered Ambulatory Classroom and Inpatient provider/nursing training.

Reporting Client Site Rounds Ticketing

Cerner Consultant - Trainer

Westchester Medical Center

Jan 2021 - Present (4 years 6 months)

Trained physicians and nurses before and during go-live, reporting to the project manager and hospital staff while sharing ideas and concerns. Managed Command Center operations, including ticket prioritization and processing, and implemented solutions in a timely manner.

Problem Solving

Cerner Consultant - Trainer

Leidos

Jan 2018 - Present (7 years 6 months)

Provided 1:1 training to providers, customized functionality, and generated daily reports. Managed Command Center operations, processed tickets, and implemented system changes by adding and creating templates. Trained front desk staff on registration, scheduling, insurance verification, and cash handling.

Reporting Customer Registration Scheduling Insurance Verification