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NOOR RANDHAWA

@noorrandhawa

Fraud Operations Specialist at JPMORGAN CHASE BANK who investigates fraud cases and contributed to reducing fraudulent activity by approximately 30%.

United States

Message

At JPMORGAN CHASE BANK, I investigate approximately 500 fraud cases per month, reviewing transactions, account activity, alerts, and customer profiles to assess risk and identify fraud patterns.

I contributed to an approximately 30% reduction in fraudulent activity through transaction analysis, risk assessment, and timely escalation. I also refine alert prioritization and mentor investigators on case handling and documentation standards.

At CAPITAL ONE, I built risk reports in SQL and Excel to improve portfolio visibility and decision accuracy. Earlier, as a Relationship Banker at BMO HARRIS BANK, I advised customers on banking products and supported KYC and anti-fraud procedures.

Experience

Work history, roles, and key accomplishments

Current

Fraud Operations Specialist

Current

JPMorgan Chase Bank

Feb 2021 - Present (5 years 8 months)

Investigate approximately 500 fraud cases per month, reviewing suspicious transactions and account activity to identify fraud patterns and assess risk. Contributed to a 30% reduction in fraudulent activity through detection, analysis, and escalation.

Fraud Detection Transaction Monitoring Risk Assessment Case Management KYC SQL Excel Data Analysis Reporting

Credit Risk Analyst

Capital One

Sep 2018 - Jan 2021 (2 years 4 months)

Reviewed credit applications for policy compliance and risk indicators, and built risk reports in SQL and Excel to improve portfolio visibility. Monitored delinquency and fraud patterns to support lending decisions.

Credit Risk SQL Excel Data Analysis Risk Reporting Portfolio Monitoring Fraud Detection

Relationship Banker

BMO Harris Bank

May 2016 - Aug 2018 (2 years 3 months)

Advised customers on deposit, credit, and lending products, and managed complex complaints while maintaining service standards. Opened and serviced consumer accounts, ensuring compliance with KYC and anti-fraud procedures.

Customer Service Retail Banking KYC CRM Case Management Compliance Communication Skills