Lauren Woods

I am a detail-driven investigations professional with deep experience in fraud detection, retail banking operations, and risk mitigation. I transitioned from three years in frontline retail banking to a dedicated fraud investigation role where I review complex account activity, identify suspicious patterns, and produce evidence-based findings.

As a Detect & Investig Analyst Lead at PNC Bank, I conduct thorough investigations, apply bank policy to determine outcomes, execute fraud recovery and loss mitigation actions, and prepare clear, defensible case documentation. I have managed and documented 486 fraud investigation cases in 2025, totaling $27,949,961.66 in exposure, and maintained a QA approval rate above 95%.

I bring strong judgment, organization, and confidentiality to high-volume work, with strengths in pattern recognition, procedural compliance, and stakeholder communication. I mentor new hires, create onboarding resources, and work closely with leadership to ensure operational accuracy and regulatory readiness.