Open to opportunities

Anna Torres

@annatorres

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Experienced professional specializing in financial services and fraud investigation.

United States

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am an experienced professional with a strong background in financial services, particularly in fraud investigation, loan processing, and quality assurance. My expertise lies in managing backlogs, analyzing loan portfolios, and ensuring compliance with industry regulations. I have a proven ability to handle ACH transactions and provide support while maintaining meticulous attention to detail.

Throughout my career, I have excelled in fast-paced environments, consistently exceeding expectations through effective communication and problem-solving skills. My experience includes managing loan requests, addressing complex payment issues, and collaborating with internal teams to enhance operational efficiency. I take pride in producing detailed fraud investigation reports and ensuring timely processing of high-volume loan requests.

As I continue to grow in my career, I am eager to leverage my skills in a challenging role that allows me to contribute to a dynamic team while further developing my expertise in financial services.

Experience

Work history, roles, and key accomplishments

Sr. Loan Specialist

Block Inc

Jun 2022 - Sep 2023 (1 year 3 months)

Managed loan requests in compliance with fraud prevention policies, ensuring accuracy and completeness. Addressed complex payment issues and collaborated with internal teams to analyze PPP loans, contributing to process documentation. Provided tier support for operational matters and maintained detailed fraud investigation reports.

Fraud Investigation Loan Processing Documentation Management Salesforce Jira Problem Solving Compliance Communication

Loan Operations Representative III

TD Banks

Jun 2022 - Sep 2023 (1 year 3 months)

Performed complex administration tasks in loan servicing, focusing on data entry and processing loan documents. Handled customer inquiries, conducted research on suspicious activities, and ensured compliance with procedures.

Data Entry Customer Service Compliance Microsoft Office Problem Solving Communication

Loan Processing Assistant

SBA

Mar 2020 - May 2022 (2 years 2 months)

Independently managed portfolios of PPP loans, processing up to 200 loans weekly. Reviewed loan documentation for accuracy and compliance, assisted case managers, and monitored loans for fraudulent activities.

Loan Processing Compliance Fraud Detection Team Collaboration Customer Service Communication

Mortgage Loan Processor

USAA Federal Savings Bank

Oct 2016 - Mar 2018 (1 year 5 months)

Reviewed and approved loan files for completeness and accuracy. Maintained effective communication with loan originators and clients, conducting end-to-end reviews of loan documentation.

Compliance Data Management Problem Solving

Member Service Representative

Memorial Credit Union

Mar 2013 - Apr 2015 (2 years 1 month)

Managed customer issues in a call center environment, performed data entry, and filed fraud claims. Verified customer identities to protect accounts and handled online inquiries.

Customer Service Data Entry Fraud Management Communication Problem Solving Account Protection

Sr. Banker Specialist III

JP Morgan Chase Bank

Jan 2008 - Mar 2013 (5 years 2 months)

Addressed customer inquiries related to home equity loans and credit payments. Assisted customers with online banking services and provided information on loan repayment options.