Open to opportunities

Heather Frederick

@heatherfrederick

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Experienced fraud investigator dedicated to financial security and risk management.

United States

Message

What I'm looking for

I am looking for a role that allows me to further develop my skills in fraud prevention and risk management while contributing to a team focused on financial security.

I bring extensive expertise in detecting and preventing financial fraud. With a strong track record of analyzing transaction patterns, identifying suspicious activities, and implementing effective fraud mitigation strategies, I am committed to safeguarding both the bank’s assets and its clients’ financial security.

In my current role as a Card Services Fraud Investigator III at C&F Bank, I verify information, investigate fraud and non-fraud claims, and update card preferences for customers. My previous experience as a Merchant Services Underwriter at Chesapeake Bank allowed me to enhance customer satisfaction ratings and propose optimal solutions tailored to individual needs. I thrive in environments where I can utilize my analytical skills to mitigate risks and improve processes.

Experience

Work history, roles, and key accomplishments

Current

Fraud Investigator III

Current

C&F Bank

May 2023 - Present (2 years 2 months)

As a Fraud Investigator III, I specialize in detecting and preventing financial fraud by analyzing transaction patterns and identifying suspicious activities. I implement effective fraud mitigation strategies to protect the bank's assets and clients' financial security.

Fraud Detection Fraud Mitigation Risk Management Customer Service Reporting Data Analysis Compliance

Merchant Support Specialist

Chesapeake Bank

Aug 2020 - May 2023 (2 years 9 months)

As a Merchant Support Specialist, I assisted with disputes through customer communications, monitored systems, and collaborated with vendors to resolve advanced problems efficiently.

Customer Communications Dispute Resolution System Monitoring Troubleshooting Problem Solving Technical Support Customer Service Data Entry

Merchant Services Underwriter

Chesapeake Bank

Jun 2021 - May 2023 (1 year 11 months)

In my role as a Merchant Services Underwriter, I resolved issues efficiently, enhanced customer satisfaction, and conferred with customers to assess requirements and propose optimal solutions.