At Bank of America, I investigate complex fraud and non-fraud claims using multiple systems and analytical tools. I apply regulatory guidelines and internal policies to determine claim outcomes and mitigate financial risk.
I handle escalated cases and verify financial documentation, supporting operational accuracy and internal workflows. I also collaborate across departments to resolve discrepancies and improve operational efficiency.
At All Financial Services, I supported the loan lifecycle from application intake through closing preparation. At T. Rowe Price, I managed client account transactions and updates while maintaining compliance with privacy standards and company policies.
