Joysharon Njue

Managed inbound/outbound client calls and delivered tailored insurance product support, improving client satisfaction and consistently exceeding performance goals across flexible shifts.

Engaged 1,000+ customers through events and activations, collected feedback to refine campaigns, and contributed to a 25% increase in brand awareness and 10% regional sales growth.

Led customer service operations, improving client satisfaction by 20% and reducing equipment downtime by 15% through timely technical support and data-driven performance metrics.

Processed 500+ health claims and handled registrations with 98% accuracy, cutting turnaround time by 20% and maintaining a 95% satisfaction rate via rapid call handling.

Managed full sales cycle and increased revenue by 30% while boosting customer retention by 20% through negotiation, upselling, and data-driven sales strategies.

Completed a Bachelor of Science in Business Innovation Technology Management focusing on the intersection of business strategy and technology-driven innovation.

Completed a Certified Project Manager course covering project planning, execution, and management methodologies.

Earned a Digital Marketing Certification covering online marketing fundamentals, analytics, and campaign optimization.