gathigia macharia

As a seasoned customer support professional with over 10 years of experience in the tech industry, I have a proven track record of resolving technical issues, improving customer satisfaction, and streamlining support processes. My expertise in multiple CRM systems and remote support tools has enabled me to deliver exceptional results in various roles.

Throughout my career, I have demonstrated my ability to work independently and collaboratively, with a strong focus on customer retention, upselling, and cross-selling. My technical proficiency, clear communication, and problem-solving skills have earned me a reputation as a trusted and reliable customer support specialist.

I am passionate about staying up-to-date with the latest technologies and trends, and I am committed to continuously improving my skills and knowledge to deliver exceptional customer experiences.