gathigia macharia
@gathigiamacharia
Experienced customer support professional with 10+ years in the tech industry.
What I'm looking for
As a seasoned customer support professional with over 10 years of experience in the tech industry, I have a proven track record of resolving technical issues, improving customer satisfaction, and streamlining support processes. My expertise in multiple CRM systems and remote support tools has enabled me to deliver exceptional results in various roles.
Throughout my career, I have demonstrated my ability to work independently and collaboratively, with a strong focus on customer retention, upselling, and cross-selling. My technical proficiency, clear communication, and problem-solving skills have earned me a reputation as a trusted and reliable customer support specialist.
I am passionate about staying up-to-date with the latest technologies and trends, and I am committed to continuously improving my skills and knowledge to deliver exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
PremPage LLC
Apr 2021 - Sep 2022 (1 year 5 months)
Streamlined the sales process for a client base of 240+, reduced cancellations, and collaborated with the development team to resolve critical software bugs.
Website Executive
PremPage LLC
Jan 2021 - Apr 2021 (3 months)
Onboarded new clients, expanded opportunities, and streamlined documentation for the Website Executive Team.
Customer Service, Support and Success
Valley Blue Systems
Jan 2013 - Feb 2020 (7 years 1 month)
Reduced response turnaround time by 50%, boosted overall company sales by over 35%, and created documentation for software training materials.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor of Arts, Economics, Sociology
Salesforce
Salesforce Certified Associate.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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