Japheth Anindo

I am a customer-focused professional with over seven years of experience in customer service, client onboarding, and technical troubleshooting. My proven ability to resolve inquiries and enhance customer satisfaction has allowed me to collaborate effectively with cross-functional teams to deliver high-quality support. I thrive in fast-paced environments and manage customer interactions through various platforms, contributing to product and service improvements based on customer feedback.

Currently, I am seeking to leverage my expertise as a Customer Support Specialist to help RemoteTrove deliver exceptional remote work experiences. My experience includes handling customer interactions for multiple third-party accounts in the telecommunications industry, where I responded to complex service requests and ensured customer satisfaction in the life and health insurance sector. I have consistently surpassed KPIs in areas such as response time and call quality, contributing to overall productivity.