Open to opportunities

Wane User

@edwinseeker

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Proactive customer service specialist skilled in executive support.

Kenya

Message

What I'm looking for

I am looking for a remote role supporting ambitious leaders where I can provide high-trust executive support, optimize workflows, handle sensitive client communications, and grow into a strategic operations partner.

I am a proactive, highly organized operations and customer service professional with hands-on experience supporting high-performance, remote environments and managing complex client communications with discretion and accuracy.

I have a proven record handling high volumes — managing 30+ calls and 50+ emails daily, achieving 96% QA scores, and maintaining a 4.8-star customer satisfaction rating — while using CRM systems, Google Workspace, and AI productivity tools to optimize workflows.

I seek to grow as a strategic executive partner, leveraging IT and software development training to deliver reliable operational ownership, strong written and spoken English communication, and executive-ready research and summaries.

Experience

Work history, roles, and key accomplishments

Customer Experience Associate

Call Center International - Kenya

Aug 2024 - Dec 2025 (1 year 4 months)

Supported international clients in a high-volume, performance-driven contact center, managing 30+ calls and 50+ emails daily and achieving 96% QA scores and a 4.8-star customer satisfaction rating.

Customer Service CRM Systems Email Support Quality Assurance Customer Satisfaction Remote Collaboration Communication

Operations & Administrative Assistant

Private Cyber Café & Insurance Services

Jun 2023 - Dec 2023 (6 months)

Managed daily on-site operations and sensitive administrative processes, handling documentation, registrations and insurance services while exercising autonomous judgment and maintaining client confidentiality.

Operations Management Administrative Support Documentation Client Relations Confidentiality Workflow Optimization

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Certificate in Information Technology, Information Technology

Certificate in Information Technology focused on practical IT skills for digital work environments, including systems usage, troubleshooting, and data handling relevant to remote operations and executive support.

Modcom Institute of Technology

Certificate in Software Development, Software Development

2023 - 2023

Software Development Certificate (full package) with hands-on training in software fundamentals, digital tools, and problem-solving to support productivity and workflow automation.