I am open to working with global teams across different industries, including SaaS, hospitality, travel, PropTech, and technology. I am looking for a role where I can make a meaningful contribution, continue developing my skills, and grow within an organization that values excellence, innovation, and customer experience.
Looking for a job
Muchai Karime
@muchaikarime
I resolve customer and technical issues across support, travel operations, telecommunications, and web applications.
KenyaWhat I'm looking for
I've delivered high-volume phone, chat, and email support at CCI Global, resolving customer issues through platforms including SAP, Zendesk, Microsoft Dynamics 365, Cisco Jabber, and Finesse. I contributed to a 25% reduction in escalations while maintaining accurate customer and order records.
My work spans travel operations, property management, and business development, where I've coordinated bookings, service providers, client relationships, maintenance requests, and time-sensitive customer needs. I focus on understanding requirements, investigating root causes, and communicating practical solutions clearly.
I also bring telecommunications and software development experience, from installing and troubleshooting FTTH networks at Ryson Communication Group to building web applications with JavaScript, React, Python, Flask, SQL, and REST APIs. I'm looking to apply this blend of customer service and technical troubleshooting in support-focused roles.
Experience
Work history, roles, and key accomplishments
customer support agent
CCI Global
Jun 2024 - Nov 2025 (1 year 5 months)
customer support agent
Education
Degrees, certifications, and relevant coursework
Moringa School
Certificate, Computer Software Engineering
2025 - 2025
Completed a software engineering program covering JavaScript, React, Python, Flask, SQL, REST APIs, and web development.
Kenya Methodist University
Bachelor of Business Information Technology, Business Information Technology
Earned a Bachelor of Business Information Technology, combining business and IT skills.
CS
Compliance Institute of Professional Studies
Diploma, Tourism and Travel Services Management
Completed a diploma in Tourism and Travel Services Management.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
KenyaAuthorized to work in
Salary expectations
60k+ USD
Job categories
Customer CareFront End DeveloperCustomer Care ExecutiveTechnical Support SpecialistProduct Support SpecialistCustomer Success ManagerBusiness Development ManagerProperty ManagerTour Operations ManagerFiber Optic TechnicianSoftware DeveloperSenior Customer Support SpecialistLead Customer Support Specialist
Skills
PythonCRMSalesforceMicrosoft OfficeStakeholder ManagementEnglishProject ManagementCustomer ServiceCustomer SupportTechnical SupportCustomer SuccessService DeliveryClient RelationsCRM SystemsERPZendeskSAPMicrosoft Dynamics 365Cisco FinesseMicrosoft TeamsAsanaShopifyGorgiasTechnical TroubleshootingNetwork TroubleshootingSwitch ConfigurationNetwork SecurityWiresharkSystem AdministrationSoftware TestingDebuggingTechnical DocumentationJavaScriptReactFlaskSQLREST APIsGitGitHubHTML5CSSTailwind
Interested in hiring Muchai?
You can contact Muchai and 90k+ other talented remote workers on Himalayas.
Message MuchaiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
