Joseph Maboko

Transforming the Customer Journey: Loyalty at Scale: Leading the launch of the "My Difference" program, achieving over 1.2M sign-ups to date. I’ve overseen the delivery of 9+ Minimum Viable Experiences (MVEs)—from personalized dashboards to referral engines—ensuring we deliver value to the customer early and often.

Unified Architecture: Replaced a fragmented legacy system with a cloud-first (AWS/

Consulting as an Agile Scrum Master to the SASOL Digital Methods Team, on executing the SOF (SASOL of the Future) cost-saving project objectives. The Agile projects focused on high value and high-cost items in a sustainable way.

To support the definition, implementation, and tracking of key plans and strategic initiatives to transform key customer functions and achieve customer objectives, while ensuring alignment with the Multichoice Africa Group Strategy.

- Continuously identify improvements in Ways of Work (e.g. systems, processes, stakeholder relations, etc.), to improve the effectiveness and delivery of the function

Facilitated client meetings to gain agreement on project requirements, then ensured delivery within budget and the agreed time frame. Led a 14-month project for the SPAR National IT Support Office to replace their legacy CRM system with Microsoft Dynamics 365 which contains end-to-end case visibility and management across its 3500 stores.

- Facilitated Agile project delivery that included Sprint

Facilitated client agreement on project requirements and managed delivery within budget and agreed timeframes for a Microsoft Dynamics 365 implementation for SPAR’s National IT Support Office. Led Agile Scrum delivery (sprint planning, backlog refinement, retrospectives, and daily stand-ups), coached developers, ensured user training ahead of migration, and communicated progress to internal stakeh

Accountable for operationalising that the company strategy of reducing the investment payout turnaround time by ensuring that all processes were geared to deliver on the strategy and implementing relevant technology solutions.

• Conducted various value stream assessments to identify enablers and blockers to operationalising
the strategic objectives.
• Tracked the delivery of the strateg

Accountable for selling Salesforce as the go-to CRM to be used across Corporate and Investment Banking and increasing user adoption once implemented.

• Coordinated successful implementation and user onboarding which resulted in a steady 27%
increase in the number of users on the Salesforce platform every month.
• Increased the conversion rate of new business leads to opportunities by 18

Responsible for promoting the internal consulting house as the go-to place for process improvements and long-term sustainability of continuous improvement within the organisation.

- Engaged with executive stakeholders to unpack their strategic objectives and understand the operational challenges that were preventing their respective KPI's from being achieved.
- Managed a team of 5 junior-level

Responsible for delivering the Lean Departments' goal of enabling the Retail Bank product houses to obtain their strategic objectives, by leveraging their consulting services.

- Trained 464 employees that achieved an average pass mark of 82% on the White Belt Lean Six Sigma methodology.
- Implemented process improvement projects that had an annualised savings worth R17 million.
- Improved the pr

Engaged with various stakeholders across multiple industries and conducted value stream assessments to identify process improvements that would improve their bottom line. The output was a detailed report that would be presented to the client who would then decide on whether to proceed with implementation.

Client Engagements:
- BHP Billiton Coal mine and Exxaro Coal Mine in Middleburg, Mpumalanga

Travelled to established sister plants in Istanbul Turkey, Brazil, Poland, Japan, and Germany to learn process improvement methodologies, well-established business operating procedures, and production loss elimination methods. The goal was to transfer those skills to the production and maintenance technicians in the South African manufacturing plant.

- Created quick, easy to read reference guides

Oversaw construction and commissioning through plant handover while ensuring process designs followed engineering standards and client-specified codes. Co-designed and commissioned turnkey crushing plants for Goldfields (Secondary Crushing Plant), Anglo Platinum (Mogalakwena Mobile Crushing Plant), and Cooke 4 Ezulwini (RSV Backfill Plant).

Part of the team that oversaw the construction and commissioning process right up to when the production plant would be handed over to the client. Ensured that all process designs we drafted according to the stipulated engineering standards & codes specified by each client linked with the commodity being processed.

Client Engagements:
- Co-designed the Goldfields Secondary Crushing Plant in Gha

Completed an MBA with a focus on servant leadership in business from 2015 to 2016.