Asanda Cwayi

Led strategic people management and capability development for 100 Salesforce professionals, including 6 direct reports. Drove engagement, performance, learning pathways, and workforce planning while supporting compliance with policies and regulations.

Enabled Agile delivery for multiple teams by facilitating Scrum ceremonies and embedding SAFe practices across delivery teams. Improved delivery outcomes by increasing velocity and reducing impediments and backlog churn.

Led large-scale project management initiatives across digital, technology, and business transformation portfolios, establishing PMO frameworks and embedding Agile/SAFe delivery. Improved delivery performance by integrating AI/automation and supported Salesforce capability operations for 100+ professionals.

Built and led a centralised PMO capability for new transformation programmes, establishing enterprise governance, delivery standards, and portfolio reporting. Improved governance compliance and resource planning accuracy through PMO framework adoption and data-driven forecasting.

Managed mission-critical ICT initiatives including system migrations, cloud and directory services modernisation, and regulatory systems. Delivered end-to-end projects covering integrations, ADMT migrations, and Office 365 rollout with risk, budget, and change management.

Led complex ICT projects, introducing Agile methods to improve delivery efficiency and managing project operations including testing and quality assurance. Directed vendors and contracts while delivering innovation projects and mentoring junior team members.

Managed multiple concurrent public-sector projects end-to-end, ensuring timely delivery, cost efficiency, and compliance with organisational standards. Oversaw planning, budgeting, reporting, stakeholder coordination, and vendor contracting to deliver workflow and service improvements.

Supported project teams by coordinating workflows, maintaining documentation standards, and helping ensure smooth execution across multiple projects. Contributed to reporting, compliance, stakeholder communication, and operational efficiency.

Provided high-quality customer service in a high-volume financial services environment, handling queries with professionalism and empathy. Maintained quality and policy compliance, used CRM tools for tracking and follow-up, and supported training for new staff.

Honours in Public Management & Governance, with advanced study of public policy analysis, governance systems, and strategic public-sector management. Honours research explores how AI can improve policy-making accuracy, agility, and innovation in public-sector decisions.

Bachelor’s degree in Public Management & Governance building skills in public administration, governance, and policy interpretation. Includes training in advanced analysis, critical reasoning, leadership and stakeholder engagement across sectors.

Advanced Diploma in Project Management covering modules focused on leading project management, managing organizational performance and improvement, and transformational corporate strategy.

Advanced Certificate in Municipal Management & Governance focusing on strategic municipal leadership, ethics and good governance, municipal organizational design, budgeting, research and report writing, and municipal policy, planning, and project management. Also covers regulatory and institutional frameworks, and municipal financial and human resource management.

MSc in Computer Science with Data Science & AI (candidate), focusing on data mining, machine learning, data analytics and visualization, and big-data security using real-world, industry-aligned tools.

Diploma in Project Management (PMBOK 6) covering the project life-cycle, feasibility study, planning and control, WBS, critical path and Gantt charts, procurement and project control, earned value, quality management, and risk management.

Senior Certificate/High School Diploma with study including English (Home Language), Afrikaans (First Language), Biology, History, Accounting, and Business Economics.