Marlon Green

Deliver independent digital transformation and product-led delivery across complex, multi-stakeholder programmes, translating ambiguous scope into delivery-ready backlogs and governance to achieve measurable operational and sales improvements.

Led multi-market digital rollout across 19 African markets delivering a record self-service kiosk programme (~90% market penetration) and increased Mauritius digital sales mix from 2% to 8% within 12 months.

Supported enterprise retail digital initiatives by aligning stakeholders, refining requirements, and enabling delivery readiness through discovery, process mapping and prioritized UAT scenarios.

Owned service delivery governance for a customer portfolio, drove CSAT and retention through escalation management, structured communications and proactive resolution coordination across technical teams and vendors.

Led Microsoft 365 transformation and workflow digitisation across multiple client programmes, automating processes and driving collaboration modernisation and user adoption initiatives.

Delivered Microsoft 365 transformation programmes including SharePoint migrations and tenant consolidation, shaping target-state information architecture and driving rollout readiness and adoption.

Led a digital workplace modernisation for ~43,000 employees, delivering an intranet rebuild, governance, and 10–12 digitised workflows to replace manual processes and improve traceability.

Designed ECM information architecture and delivered SharePoint-based collaboration solutions, improving governance, searchability and user adoption across the organisation.

Implemented SharePoint/ECM requirements and information architecture in a regulated environment, building solutions and administering platform security and provisioning.

Provided global ECM and collaboration platform support for clients including BHP Billiton and Anglo American, coordinating cross-region issue resolution and security governance activities.

Provided end-user and operational IT support in a regulated banking environment, maintaining service continuity through incident resolution and asset lifecycle management.

Executed regression and QA testing for POS terminal software and supported requirements documentation and sign-off processes for retail banking systems.

Handled high-volume inbound customer support and provided 2nd-line IT assistance, account administration and fraud detection support within a call centre environment.

Completed additional training courses in Agile Foundations and Product Management.

Completed Certified GrowthWheel Business Advisor training focused on business advisory tools and coaching.

Completed an Advanced Entrepreneurship Certificate focused on practical entrepreneurship skills and small business development.

Completed a Bachelor of Commerce in Informatics, covering information systems, business and IT integration.

Held Microsoft certification credentials including Microsoft Certified Engineer and Microsoft Certified Technology Specialist in SharePoint.