Michelle Smit

Overseeing operational and marketing functions for the RealNet Cliffrock branch, including business administration, digital process management, marketing, team coordination, and customer-facing operations. Responsible for identifying opportunities to improve operational efficiency and implementing practical systems and processes.

Managed end-to-end setup and implementation of Raspro's product catalogue and retail management system, including research, classification, physical stock identification, and digital loading of 1,024 product types. Conducted comprehensive stocktake and loaded complete product catalogue into Poster POS backend integrated with iKhokha POS.

Led operational management and digital transformation initiatives within a boutique real estate company, overseeing daily office administration, team coordination, and client communication. Designed and implemented digital tools, automated workflows, reporting systems, and dashboards to improve productivity and operational efficiency.

Supported day-to-day operations of a boutique real estate company while coordinating business, administrative, and digital requirements for a team of four agents. Analysed business processes and implemented digital solutions and automation tools to improve efficiency and productivity.

Supported the Procurement Manager with online product enrichment and management of e-commerce content, ensuring accuracy and consistency of product data across digital platforms. Developed professional product datasheets and editable purchase order documentation to improve procurement processes.

Worked as Platform/Product Owner and Quality Assurance on a custom platform incorporating IoT devices within an e-commerce environment. Collaborated with development team on implementation and iterative development, taking ownership of testing and release phases.

Responsible for administration, installation, implementation, migration, configuration, upgrading, onboarding, training, and support of Operational Business Systems, Time & Attendance Systems, and Mobile Management Systems. Spearheaded implementation of integrated concrete batching system across 12 branches and migrated teams from Excel to ClickUp.

Composed the organisation's first procurement policy and developed a template for recreating legacy policies. Assisted with data sorting and classification of new product hierarchy for migration to JDA Supply Chain Cloud Platform.

Led a senior-level data migration project, transferring datasets from a legacy system to a modern platform while ensuring data integrity, accuracy, and compliance. Responsible for data mapping, extraction, cleansing, validation, and ETL processes.

Acted as Continuous Process Improvement Manager, creating and implementing best-practice project delivery methodologies. Constructed work breakdown structures and worked closely with cross-functional teams to ensure efficient project delivery.

Worked as Project Lead for the Industrial Design department, managing project flow using the ADDIE model. Mentored team members, monitored project risks, and delivered weekly onboarding and training sessions for new contractors and freelancers.

Led development and implementation of a continuous improvement strategy across more than six active projects. Elicited requirements and drove process change through document analysis, requirements workshops, surveys, and business and workflow analysis.

Monitored project risks and planned high-level delivery in conjunction with Chief Software Engineer and Product Owner. Accountable for quality of functionality delivered and responsible for business and technical documentation, release planning, and quality assurance.

Administered operational, organisational, and managerial processes, implementing integrated accounting software and business procedures. Researched, analysed, and procured products for resale and custom manufacturing, compiled budgets, and negotiated with suppliers.

Acted as primary representative for cross-functional communication between customers and implementation team. Worked with Implementation Specialist to develop integrated accounting solutions that improved customer productivity.

Earned the Professional Scrum Master Level 1 (PSM I) certification, demonstrating understanding of Scrum principles, roles, events, artifacts, and how to apply them.

Earned the Project Management Professional (PMP) certification, covering project integration, scope, time, cost, quality, human resource, communications, risk, procurement, and stakeholder management.

Pursued a Bachelor of Business Administration with coursework in consumer behaviour, international marketing, finance, strategic management, and operations management.

Completed a Higher National Diploma in Business Management and Languages, covering strategic management, operations, finance, marketing, and business strategy.