I am seeking opportunities that leverage my experience in bridging technical delivery and customer outcomes, driving product adoption, coaching teams in Agile methodologies, and contributing to renewal and growth within a collaborative, customer-centric environment. I am also exploring Executive Assistant positions.
CMLooking for a job
Candice Mills
@candicemills
Scrum Master and Customer Success Manager bridging technical delivery and customer value.
South AfricaWhat I'm looking for
I am an adaptable Scrum Master and Project Manager with seven years' experience delivering software development and IT projects, now focused on Customer Success for Mid Market and Commercial customers across EMEA. I combine Agile and traditional project management, strong stakeholder engagement, and a track record of driving adoption, value realisation, and retention.
My background includes leading cross-functional teams, coaching Agile ways of working, managing full project lifecycles, and improving operational performance (for example, improving OLA performance by 55.8% in 5 weeks). I advocate for customers internally, support upsell opportunities, and use tools like Azure DevOps, Jira, Confluence, SonarQube, and Gainsight to deliver measurable outcomes.
Experience
Work history, roles, and key accomplishments
DACurrent
Manage EMEA mid-market accounts, onboarding to renewal. Build customer trust, advise on cyber resilience/AI security. Know products, show value. Drive adoption, monitor health, reduce churn. Collaborate, upsell, and advocate for customers.
TS
Scrum Master
Tangent Solutions
Nov 2021 - Nov 2024 (3 years)
Managed Azure DevOps projects using Agile/Scrum. Removed impediments, improved processes, ensured compliance. Tracked metrics (velocity, cycle time), communicated status, and managed risks/scope. Resolved conflicts, built relationships, prioritized backlog, and defined work items.
TS
Project Manager
Tangent Solutions
Nov 2022 - Feb 2023 (3 months)
Led a data analytics project for Yes4Youth, maintaining project plans, budgets and risks, coordinating UAT and SteerCo reporting to ensure milestone delivery and commercial billing alignment.
TS
Scrum Master
Tangent Solutions
Sep 2021 - Oct 2021 (1 month)
Facilitated Scrum ceremonies and translated business requirements into deliverables for Vumatel, maintaining Jira traceability and coordinating UAT and release activities.
TS
Application Support Manager
Tangent Solutions
Feb 2021 - Aug 2021 (6 months)
Managed Application Support Engineers for Vumatel, built QuickBase dashboards to improve SLA/OLA visibility and cut average ticket resolution time, improving OLA performance up to 55.8% in 5 weeks.
JS
Scrum Master
Jurumani Solutions
Jan 2019 - Jul 2020 (1 year 6 months)
Led a cross-functional team to deliver a high-availability Disaster Recovery solution for Vodacom, coordinating architects, developers and testers and ensuring traceability and successful handover to operations.
JS
Commercial Operations Analyst
Jurumani Solutions
Aug 2017 - Aug 2018 (1 year)
Produced commercial and operational reports for Vodacom, monitored SLAs/OLAs and analysed trends to drive corrective actions and process improvements.
AI
Software Compliance Manager
AB InBev
Apr 2016 - May 2017 (1 year 1 month)
Managed software license compliance across business units, producing consumption reports and working with procurement and vendors to resolve discrepancies and optimize entitlements.
AI
Asset and Configuration Lead
AB InBev
Dec 2014 - Mar 2016 (1 year 3 months)
Managed IT asset and configuration processes ensuring accurate CMDB and asset records, supported audits and implemented Software Asset Management lifecycle processes.
SL
Print Services Operations Specialist
South African Breweries Ltd
Jan 2007 - May 2012 (5 years 4 months)
Coordinated print services operations, managed vendor relationships and produced IT and operational reports to highlight performance trends and drive cost-saving improvements.
Education
Degrees, certifications, and relevant coursework
KE
KLM Empowered
Project Management Diploma, Project Management
2022 - 2023
Grade: Project Management Diploma
Activities and societies: Project Management Diploma
Completed a Project Management Diploma in 2023 focused on foundational project management practices and delivery frameworks.
UTUniversity of Cape Town
Business Systems Analyst, Business Systems Analysis
2020 - 2020
Completed a Business Systems Analyst program in 2020 covering business analysis techniques and systems requirements.
SAScrum Alliance
Certified ScrumMaster (CSM), Agile / Scrum
2019 - 2019
Earned the Certified ScrumMaster (CSM) credential in 2019 demonstrating knowledge of Scrum framework and facilitation.
UAUniversity of South Africa
Bachelor of Commerce, Business Management
2010 - 2017
Grade: Bachelor of Commerce
Activities and societies: Bachelor of Commerce
Completed a Bachelor of Commerce in Business Management in 2017 with studies focused on business management principles.
FM
Foster Melliar
ITIL Foundation v3, IT Service Management
2012 - 2012
Grade: IT Service Management
Activities and societies: IT Service Management
Completed ITIL Foundation v3 training in 2012 covering IT service management best practices.
PM
Performance Project Management
Fundamentals of Project Administration, Project Administration
2007 - 2007
Completed a Fundamentals of Project Administration course in 2007 covering basic project administration skills.
HS
Hillview High School
Matric Certificate, Secondary Education
1998 - 2001
Achieved a Matric Certificate in 2001 demonstrating completion of secondary education.
Availability
Looking for a job
Location
South AfricaAuthorized to work in
Salary expectations
90k-100k USD
Social media
Job categories
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