Looking for a job

Josephine Richard

@josephinerichard

Customer Support Representative at PZ Cussons who handled 80–100 daily customer interactions and maintained 99% CRM accuracy.

Nigeria

Message

What I'm looking for

I’m looking for full-time remote work and am open to all time zones.

At PZ Cussons, I handled 80 to 100 customer inquiries and interactions daily, coordinated customer orders and deliveries, and maintained 99% CRM and customer record accuracy. My communication and follow-up contributed to 95% customer satisfaction.

At ZeeksHomes, I supported customers and prospects with property inquiries, email follow-ups, and appointment scheduling. I maintained client and prospect records with 98% CRM accuracy and improved administrative efficiency by 55% through organized records, calendars, and workflows.

I’m experienced with customer support and administrative tools including Zendesk, Freshdesk, HubSpot, Google Workspace, and Microsoft Office. I’m available full time for remote work and open to all time zones.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

PZ Cussons

Feb 2025 - Jan 2026 (11 months)

Managed 80 to 100 customer inquiries daily, processed and coordinated 30+ orders weekly, and maintained 99% CRM accuracy. Resolved product and service concerns, contributing to 95% customer satisfaction.

CRM Customer Support Order Processing Logistics Coordination Data Entry Communication Skills Problem Solving

Customer Service & Administrative Virtual Assistant

ZeeksHomes

Mar 2024 - Jan 2025 (10 months)

Managed 80 to 100 customer interactions daily, scheduled 15 to 30 appointments weekly, and maintained 100+ client records with 98% CRM accuracy. Improved administrative efficiency by 55% through organized workflows.

CRM Email Management Calendar Management Appointment Scheduling Data Entry Client Communication Administrative Support