Ifreika Brown
@ifreikabrown
Customer service representative at Delta Air Lines supporting travelers with ticketing, travel changes, and service disruptions.
United StatesWhat I'm looking for
At Delta Air Lines, I assist travelers with questions, ticketing concerns, travel changes, and service disruptions in a high-volume airport environment. I review travel information, explain policies and options, and escalate issues when appropriate.
Previously, I supported customers at Nike and T&G Flavors, answering product questions, processing transactions, and maintaining accurate records. I’m pursuing a Master of Science in Data Analytics at Southern New Hampshire University.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Delta Air Lines, Inc.
Apr 2022 - Present (4 years 7 months)
Assist travelers with questions, ticketing concerns, travel changes, and service disruptions in a high-volume airport environment. Review customer and travel information and use company systems and established procedures to support accurate service.
Identified customer needs, answered product questions, and recommended merchandise based on customer preferences. Processed purchases, returns, and exchanges accurately using point-of-sale systems.
Customer Service Representative
T&G Flavors
Feb 2016 - Apr 2020 (4 years 2 months)
Assisted customers with product questions, orders, and service concerns, following through to support timely resolutions. Maintained organized customer-interaction and transaction records with attention to accuracy.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Master of Science, Data Analytics
Pursuing a Master of Science in Data Analytics at Southern New Hampshire University.
Southern New Hampshire University
Bachelor of Science, Business Administration
Conferred a Bachelor of Science in Business Administration in September 2026.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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