Open to opportunities

Tikia Houston

@tikiahouston

Message

I coordinate safe, high-volume operations and deliver calm, reliable customer experiences.

United States

Message

What I'm looking for

I'm looking for an operations or administrative role where I can coordinate daily priorities, support customers and teams, follow established procedures, and contribute to safe, high-quality service in a fast-paced environment.

At American Airlines, I operate in a safety-critical environment, coordinate with flight crews and airport teams, and support efficient daily operations while meeting strict company and regulatory requirements.

I manage shifting priorities, operational disruptions, emergencies, and customer concerns with calm professionalism. I communicate effectively with diverse customers and internal teams while upholding service standards, policies, and safety procedures.

My earlier experience includes hospitality, merchandising, sales, and call center work with Frito-Lay, Opyum Lounge, Applebee's, The Cheesecake Factory, Dynamic BDC, Boston's Gourmet Pizza, and Red Lobster.

I've built my approach in high-volume settings: managing customer requests, handling cash accurately, resolving issues, and helping teams deliver seamless daily operations.

Experience

Work history, roles, and key accomplishments

Current

Flight Attendant

Current

American Airlines

May 2023 - Present (3 years 4 months)

Operates in a safety-critical environment, coordinating with flight crews and airport teams for efficient daily operations. Manages shifting priorities, operational disruptions, emergencies, and customer concerns with calm professionalism.

Operations Coordination Customer Experience Safety Compliance Problem Solving Scheduling Prioritization