Open to opportunities

Arnicia Jayy

@arniciajayy

Message

I resolve high-volume customer needs across government, airline, and restaurant services.

United States

Message

What I'm looking for

I'm looking to continue supporting customers by handling inquiries, resolving concerns, providing accurate information, and creating positive service experiences in a professional, team-oriented environment.

I've supported high-volume customer needs at the Department of Social Services, answering inbound calls, documenting client interactions, resolving routine concerns, and escalating issues when needed.

At Piedmont Airlines, I assisted passengers with travel questions, requests, and service concerns in a fast-paced airport environment. I clearly communicated policies and procedures while managing multiple priorities and supporting positive passenger experiences.

My customer service background also includes Ruby Tuesday, where I handled orders, payments, requests, and concerns while helping maintain an organized, customer-ready environment.

Experience

Work history, roles, and key accomplishments

Client Services / Customer Service

Department of Social Services

Feb 2024 - Jan 2026 (1 year 11 months)

Answered high-volume inbound calls and assisted clients with questions and service needs. Documented client interactions and resolved routine concerns while escalating issues when necessary.

Customer Service Inbound Calls problem resolution Data Entry Multitasking

Customer Service Agent

Piedmont Airlines

May 2019 - Jan 2024 (4 years 8 months)

Assisted passengers with travel-related questions and customer service concerns in a fast-paced airport environment. Communicated policies clearly and collaborated with team members to support daily operations.

Customer Service problem resolution Teamwork Multitasking

Customer Service / Restaurant Team Member

Ruby Tuesday

Nov 2013 - Apr 2019 (5 years 5 months)

Provided friendly and attentive service to customers in a fast-paced restaurant environment. Handled customer requests, processed orders and payments accurately, and supported team operations.

Customer Service problem resolution Teamwork Multitasking