Open to opportunities

Josephina Rico

@josephinarico

Message

Bilingual customer service manager with 7+ years in fast-paced retail and remote support.

United States

Message

What I'm looking for

I seek a customer-focused role—preferably remote or retail management—where I can apply bilingual communication, inventory expertise, and problem-solving to improve customer experience and grow professionally.

I am a bilingual customer service professional with over seven years of experience in retail management and remote inbound support, adept at fast-paced environments and multitasking under pressure.

As a manager at Metro by T-Mobile, I handled inventory across multiple locations, performed audits and deliveries, and consistently improved customer interactions through conflict resolution and problem-solving.

Currently working inbound calls remotely, I continue to develop remote work skills and enjoy helping customers; I bring strong interpersonal abilities, patience, and a commitment to delivering exceptional service.

Experience

Work history, roles, and key accomplishments

Current

Inbound Call Representative

Current

PLS Connect

Aug 2025 - Present (10 months)

Handle high-volume inbound customer calls with rapid resolution goals, improving remote customer experience and applying bilingual communication to assist diverse callers.

Inbound Calls Customer Support Remote Work Sales Active Listening Problem Solving

Manager

Metro by T-Mobile

Jan 2021 - Oct 2025 (4 years 9 months)

Managed inventory and operations across two store locations, conducted audits and deliveries, and improved customer satisfaction through effective issue resolution and bilingual support.

Inventory Management Auditing Customer Service Conflict Resolution Retail Operations Loss Prevention Multitasking