Open to opportunities

Lea Ukauka

@leaukauka

Message

Customer service professional with 10+ years driving inventory accuracy and fast, friendly client support.

United States

Message

What I'm looking for

I’m looking for a remote customer service role where I can resolve issues quickly, provide product guidance, handle high-volume client support, and collaborate with a team that values organization and clear communication.

I’m a customer service professional with 10+ years of experience in retail, inventory management, and team support in fast-paced environments. I’m skilled in resolving customer concerns, providing product guidance, handling high-volume transactions, and maintaining organized operations.

I’ve managed inventory accuracy and order flow, including stock unloading, replenishment, returns, warranties, and discrepancy resolution across multiple retail settings. I also bring leadership experience—training employees, supporting daily operations, and coordinating schedules—to help teams stay on track and customers leave satisfied.

Experience

Work history, roles, and key accomplishments

Retail Associate / Cashier

PetSmart

Jun 2023 - Nov 2024 (1 year 5 months)

Provided customer assistance by answering product questions and guiding customers to items. Managed stock unloading, organization, and replenishment to keep operations running smoothly.

Customer Service POS systems Cash Handling stock replenishment Retail Operations Product Guidance

Retail Associate

AutoZone

Jun 2022 - Nov 2024 (2 years 5 months)

Assisted customers with selecting automotive parts and resolving product issues. Maintained inventory accuracy, followed merchandising standards, and supported planogram and product availability.

Customer Service Inventory Accuracy Merchandising

Assistant Manager / Sales

O'Reilly Auto Parts

Jun 2016 - Jun 2020 (4 years)

Supervised and trained employees to improve performance and customer service. Managed inventory, returns, warranties, and stock replenishment, and resolved complex customer parts issues.

Inventory Management Returns Processing Scheduling stock replenishment

Retail Associate

ALDI

Mar 2017 - Dec 2019 (2 years 9 months)

Operated the register during high-volume periods while maintaining an organized, fully stocked sales floor. Supported the team during busy shifts to help ensure smooth store operations.

Customer Service Cash Handling Attention To Detail Team Coordination

Parts Manager

Flum's Motorcycles / Machine Factory

Jan 2013 - Mar 2015 (2 years 2 months)

Managed parts inventory to ensure repair work had accurate materials on hand. Handled shipping and receiving, organized parts, and resolved customer order discrepancies.

Inventory Accuracy Materials Organization Stock Control

Retail Sales / Merchandiser

Cycle Gear

Nov 2006 - Aug 2012 (5 years 9 months)

Assisted customers with product selection and completed purchases in a retail setting. Managed inventory and store displays, creating merchandising layouts to improve sales visibility.

Customer Service Product Selection Retail Sales Inventory Management Retail Displays Merchandise Layout Sales Visibility