Lea Ukauka
@leaukauka
Customer service professional with 10+ years driving inventory accuracy and fast, friendly client support.
What I'm looking for
I’m a customer service professional with 10+ years of experience in retail, inventory management, and team support in fast-paced environments. I’m skilled in resolving customer concerns, providing product guidance, handling high-volume transactions, and maintaining organized operations.
I’ve managed inventory accuracy and order flow, including stock unloading, replenishment, returns, warranties, and discrepancy resolution across multiple retail settings. I also bring leadership experience—training employees, supporting daily operations, and coordinating schedules—to help teams stay on track and customers leave satisfied.
Experience
Work history, roles, and key accomplishments
Retail Associate / Cashier
PetSmart
Jun 2023 - Nov 2024 (1 year 5 months)
Provided customer assistance by answering product questions and guiding customers to items. Managed stock unloading, organization, and replenishment to keep operations running smoothly.
Retail Associate
AutoZone
Jun 2022 - Nov 2024 (2 years 5 months)
Assisted customers with selecting automotive parts and resolving product issues. Maintained inventory accuracy, followed merchandising standards, and supported planogram and product availability.
Assistant Manager / Sales
O'Reilly Auto Parts
Jun 2016 - Jun 2020 (4 years)
Supervised and trained employees to improve performance and customer service. Managed inventory, returns, warranties, and stock replenishment, and resolved complex customer parts issues.
Retail Associate
ALDI
Mar 2017 - Dec 2019 (2 years 9 months)
Operated the register during high-volume periods while maintaining an organized, fully stocked sales floor. Supported the team during busy shifts to help ensure smooth store operations.
Parts Manager
Flum's Motorcycles / Machine Factory
Jan 2013 - Mar 2015 (2 years 2 months)
Managed parts inventory to ensure repair work had accurate materials on hand. Handled shipping and receiving, organized parts, and resolved customer order discrepancies.
Retail Sales / Merchandiser
Cycle Gear
Nov 2006 - Aug 2012 (5 years 9 months)
Assisted customers with product selection and completed purchases in a retail setting. Managed inventory and store displays, creating merchandising layouts to improve sales visibility.
Education
Degrees, certifications, and relevant coursework
Lea hasn't added their education
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