Open to opportunities

D Aiken

@daiken

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Experienced IT professional focused on cloud operations and automation.

United States

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What I'm looking for

I am looking for a role that fosters innovation and offers opportunities for professional growth in cloud operations.

I am an experienced IT professional with a strong background in system administration and technical support, now focused on cloud operations and infrastructure automation. My expertise lies in managing cloud environments, automating routine tasks, and resolving technical issues for both internal teams and customers. I pride myself on being dependable and organized, with a proactive approach to prioritizing work, driving operational efficiency, and contributing to team success.

In my current role as a Platform Engineer at the Defense Logistics Agency, I have successfully built CloudFormation templates to automate password policy updates across multiple AWS accounts, improving compliance and reducing manual effort. I have also deployed Lambda Step Functions for EFS and FSx CloudWatch alarms with SNS notifications, enhancing real-time monitoring and response capabilities. My commitment to enforcing security and compliance best practices using AWS tools has significantly improved our operational standards.

Throughout my career, I have held various positions that have honed my skills in cloud engineering and system administration. From supporting patching and upgrades on Linux and Windows servers to providing technical support to end-users, I have consistently demonstrated my ability to manage complex IT environments effectively. I am now seeking opportunities that will allow me to leverage my skills in cloud operations while contributing to innovative projects.

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Experience

Work history, roles, and key accomplishments

Current

Platform Engineer

Current

Defense Logistic Agency

Feb 2025 - Present (9 months)

Built CloudFormation templates to automate password policy updates across multiple AWS accounts, improving compliance and reducing manual effort. Deployed Lambda Step Function for EFS and FSx CloudWatch alarms with SNS notifications, enhancing real-time monitoring and response capabilities. Automated cloud resource provisioning, configuration, and deployment pipelines, reducing deployment time by

CloudFormation AWS Lambda EFS FSX Cloudwatch SNS KMS CloudTrail Configuration Security Hub GuardDuty

Junior Cloud Engineer

Defense Logistic Agency

Apr 2024 - Feb 2025 (10 months)

Designed, built, implemented, and maintained multi-component, cloud-based and hybrid solutions which meet customer and security requirements. Supported patching and upgrades on Linux and Windows servers during after hours. Participated in on-call rotations and incident response to ensure system uptime.

Windows Server Amazon Web Services EC2

System Administrator

United States Agency of International Development

May 2023 - Apr 2024 (11 months)

Provided technical support to end-users, troubleshooting hardware, software, and network issues via phone, email, or in person. Assisted in the deployment and configuration of desktops, laptops, and mobile devices. Implemented SysTrack to gain insights into system performance, user behavior, and IT resource optimization.

Technical Support Technical Troubleshooting SCCM

Tier 2 IT Specialist

United States Department of Agricultural

Feb 2021 - May 2023 (2 years 3 months)

Troubleshot VTC/ATC platforms (MS Teams, Zoom, Webex), improving communication reliability. Documented incident status and resolutions using BMC Remedy. Performed installations, upgrades, configuration, and troubleshooting of customer-specific hardware, software, and mobile devices.

VTC ATC Platforms Zoom Webex

System Administrator

United States Census Bureau

Sep 2019 - Dec 2020 (1 year 3 months)

Supported and troubleshooted VDI-delivered desktops and applications via Citrix Desktop Director. Managed account access granting and/or disabling within internal application systems and Active Directory. Utilized Microsoft Exchange Admin Center for adding/removing from the distribution list.

VDI Active Directory Group Policies

Desktop Support Analyst

Office Of The Chief Technology Office

Dec 2017 - Sep 2019 (1 year 9 months)

Conducted cloud-based management using AWS technologies and concepts related to security, governance, procurement, and administration. Maintained client satisfaction through excellent customer service skills. Delivered technical support related to Apple and Microsoft products, including Microsoft Office, Mac OSX, Windows operating systems, and other related programs and applications.

AWS Cloud Management Customer Service