sean petrieSP
Open to opportunities

sean petrie

@seanpetrie

Cloud-focused IT professional with 10+ years of experience.

United States
Message

What I'm looking for

I am looking for a role that offers opportunities for growth and innovation, where I can leverage my cloud expertise and contribute to impactful projects.

I am a cloud-focused IT professional with over a decade of experience in technical support and DevOps. My expertise lies in deploying scalable infrastructure on AWS using Terraform, automating CI/CD pipelines with GitLab, and enhancing observability with tools like CloudWatch, Prometheus, and Grafana. I am certified across multiple cloud platforms, which underscores my commitment to delivering automated, reliable, and maintainable systems.

Throughout my career, I have successfully provisioned AWS infrastructure using reusable Terraform modules and developed GitLab CI/CD pipelines that reduced manual deployment time by 70%. My role at Zoom Video Communications allowed me to resolve performance and availability issues in a global cloud microservices architecture, collaborating closely with SRE and cloud teams to implement long-term fixes. I take pride in my ability to automate diagnostics workflows and integrate identity systems, ensuring compliance and operational efficiency.

Experience

Work history, roles, and key accomplishments

ZC

Technical Support Engineer

Zoom Video Communications

Feb 2019 - Feb 2025 (6 years)

Resolved performance and availability issues across global cloud microservices architecture, collaborating with SRE and cloud teams on outages and long-term fixes. Automated diagnostics workflows with Bash and Postman, while also integrating identity systems using SCIM and SAML.

CC

Technical Solution Analyst (PowerWorks Tier 3)

Cerner Corporation

Jul 2018 - Feb 2019 (7 months)

Monitored HIPAA-compliant cloud-hosted healthcare systems and created SQL/CCL scripts for diagnostics and performance. Assisted with upgrades and scaling in hybrid environments, supporting compliance audits.

Education

Degrees, certifications, and relevant coursework

The University of Kansas logoTK

The University of Kansas

Bachelor's Degree, General Studies

Obtained a Bachelor's Degree from The University of Kansas. The curriculum provided a foundational understanding relevant to future technical roles.

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
sean petrie - Technical Support Engineer - Zoom Video Communications | Himalayas