sean petrie
@seanpetrie
Cloud-focused IT professional with 10+ years of experience.
What I'm looking for
I am a cloud-focused IT professional with over a decade of experience in technical support and DevOps. My expertise lies in deploying scalable infrastructure on AWS using Terraform, automating CI/CD pipelines with GitLab, and enhancing observability with tools like CloudWatch, Prometheus, and Grafana. I am certified across multiple cloud platforms, which underscores my commitment to delivering automated, reliable, and maintainable systems.
Throughout my career, I have successfully provisioned AWS infrastructure using reusable Terraform modules and developed GitLab CI/CD pipelines that reduced manual deployment time by 70%. My role at Zoom Video Communications allowed me to resolve performance and availability issues in a global cloud microservices architecture, collaborating closely with SRE and cloud teams to implement long-term fixes. I take pride in my ability to automate diagnostics workflows and integrate identity systems, ensuring compliance and operational efficiency.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Zoom Video Communications
Feb 2019 - Feb 2025 (6 years)
Resolved performance and availability issues across global cloud microservices architecture, collaborating with SRE and cloud teams on outages and long-term fixes. Automated diagnostics workflows with Bash and Postman, while also integrating identity systems using SCIM and SAML.
Technical Solution Analyst (PowerWorks Tier 3)
Cerner Corporation
Jul 2018 - Feb 2019 (7 months)
Monitored HIPAA-compliant cloud-hosted healthcare systems and created SQL/CCL scripts for diagnostics and performance. Assisted with upgrades and scaling in hybrid environments, supporting compliance audits.
Help Desk Support Analyst
Cerner Corporation
Aug 2017 - Jul 2018 (11 months)
Provided Tier 1 support for access and clinical application issues, managing AD accounts and resolving tickets using ServiceNow. Created internal documentation and trained staff, maintaining uptime of clinical systems.
Education
Degrees, certifications, and relevant coursework
The University of Kansas
Bachelor's Degree, General Studies
Obtained a Bachelor's Degree from The University of Kansas. The curriculum provided a foundational understanding relevant to future technical roles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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