Kevin Goncalo

I am a technically skilled and solutions-oriented IT professional with over 3 years of experience supporting hybrid environments, including Windows, macOS, Microsoft 365, and Active Directory. My journey has been marked by a commitment to delivering high-quality remote support and troubleshooting complex issues, which has equipped me with a robust skill set in IT support.

Currently, I am transitioning into cloud-focused roles, having gained hands-on experience with AWS and pursuing my AWS Cloud Practitioner certification. My professional experience includes providing remote and onsite IT support for a multi-site nonprofit agency, where I managed Active Directory accounts and Microsoft 365 administration. I take pride in contributing to infrastructure improvements and supporting various IT functions, including video conferencing and internal onboarding.

In addition to my professional experience, I have managed home IT systems and remote learning environments, which has honed my multitasking and self-leadership skills. I am eager to leverage my expertise in a full-time remote role in cloud support or operations, where I can continue to grow and contribute to innovative solutions.