Kevin GoncaloKG
Open to opportunities

Kevin Goncalo

@kevingoncalo

Technically skilled IT professional with cloud support expertise.

United States

What I'm looking for

I am looking for a remote role that fosters growth in cloud support and operations.

I am a technically skilled and solutions-oriented IT professional with over 3 years of experience supporting hybrid environments, including Windows, macOS, Microsoft 365, and Active Directory. My journey has been marked by a commitment to delivering high-quality remote support and troubleshooting complex issues, which has equipped me with a robust skill set in IT support.

Currently, I am transitioning into cloud-focused roles, having gained hands-on experience with AWS and pursuing my AWS Cloud Practitioner certification. My professional experience includes providing remote and onsite IT support for a multi-site nonprofit agency, where I managed Active Directory accounts and Microsoft 365 administration. I take pride in contributing to infrastructure improvements and supporting various IT functions, including video conferencing and internal onboarding.

In addition to my professional experience, I have managed home IT systems and remote learning environments, which has honed my multitasking and self-leadership skills. I am eager to leverage my expertise in a full-time remote role in cloud support or operations, where I can continue to grow and contribute to innovative solutions.

Experience

Work history, roles, and key accomplishments

PI
Current

Desktop Support Specialist

People Incorporated

Oct 2022 - Present (2 years 8 months)

Provided remote and onsite IT support for over 150 users, managing Active Directory accounts and Microsoft 365 administration. Delivered timely resolution of software, hardware, network, and VoIP issues, contributing to infrastructure improvements and IT onboarding.

FR

Self-Directed IT & Remote Operations

Freelance

Jan 2011 - Dec 2022 (11 years 11 months)

Managed home IT systems and remote learning environments, developing organizational workflows for family-based education. Built and maintained personal and small business WordPress websites, providing informal tech support to local users.

Education

Degrees, certifications, and relevant coursework

BC

Bristol Community College

Associate of Science, Computer Information Systems

Completed an Associate of Science degree in Computer Information Systems. Gained foundational knowledge in various aspects of computer systems and information technology.

Tech stack

Software and tools used professionally

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Kevin Goncalo - Desktop Support Specialist - People Incorporated | Himalayas