Kevin Goncalo
@kevingoncalo
Technically skilled IT professional with cloud support expertise.
What I'm looking for
I am a technically skilled and solutions-oriented IT professional with over 3 years of experience supporting hybrid environments, including Windows, macOS, Microsoft 365, and Active Directory. My journey has been marked by a commitment to delivering high-quality remote support and troubleshooting complex issues, which has equipped me with a robust skill set in IT support.
Currently, I am transitioning into cloud-focused roles, having gained hands-on experience with AWS and pursuing my AWS Cloud Practitioner certification. My professional experience includes providing remote and onsite IT support for a multi-site nonprofit agency, where I managed Active Directory accounts and Microsoft 365 administration. I take pride in contributing to infrastructure improvements and supporting various IT functions, including video conferencing and internal onboarding.
In addition to my professional experience, I have managed home IT systems and remote learning environments, which has honed my multitasking and self-leadership skills. I am eager to leverage my expertise in a full-time remote role in cloud support or operations, where I can continue to grow and contribute to innovative solutions.
Experience
Work history, roles, and key accomplishments
Desktop Support Specialist
People Incorporated
Oct 2022 - Present (2 years 8 months)
Provided remote and onsite IT support for over 150 users, managing Active Directory accounts and Microsoft 365 administration. Delivered timely resolution of software, hardware, network, and VoIP issues, contributing to infrastructure improvements and IT onboarding.
Self-Directed IT & Remote Operations
Freelance
Jan 2011 - Dec 2022 (11 years 11 months)
Managed home IT systems and remote learning environments, developing organizational workflows for family-based education. Built and maintained personal and small business WordPress websites, providing informal tech support to local users.
Education
Degrees, certifications, and relevant coursework
Bristol Community College
Associate of Science, Computer Information Systems
Completed an Associate of Science degree in Computer Information Systems. Gained foundational knowledge in various aspects of computer systems and information technology.
Availability
Location
Authorized to work in
Website
kevingoncalo.comSocial media
Job categories
Interested in hiring Kevin?
You can contact Kevin and 90k+ other talented remote workers on Himalayas.
Message KevinFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
