mario Ash

Provide day-to-day administration and troubleshooting for IT systems, networks, hardware, and software. Manage Microsoft 365, Azure, Entra, and Intune administration, including user accounts, permissions, and access control.

Resolved software, network, and cloud application issues for large automotive enterprise clients, maintaining SLA compliance and documenting solutions. Managed database administration tasks using Microsoft SQL and used TCL scripting and SQL commands to support transaction management and case logging.

Provided technical support and issue resolution for critical systems and major client accounts, troubleshooting complex hardware, software, and desktop issues. Administered Active Directory and Microsoft 365 environments, including user and group management and Office 365 configuration.

Performed inspections, firmware installations, and quality control on networking equipment, ensuring compliance with client standards. Configured, tested, and refurbished Cisco and Meraki switches, installed software updates, and provided technical support for customer equipment.

Developed and implemented maintenance programs and a rapid-response support process that reduced service calls and repair tickets. Managed user access and endpoint administration across Active Directory, Entra ID, Microsoft 365, Azure, and Intune, and provided technical support to end users.

Bachelor of Arts in Criminal Justice and Information Technology from Miami University, completed in May 2021.