Open to opportunities

Joseph Adjei

@josephadjei

Message

Detail-oriented IT support and virtual assistant delivering reliable remote assistance.

Ghana

Message

What I'm looking for

I’m looking for a role where I can support customers and operations remotely—handling emails, calendars, data entry, and fast troubleshooting. I want a fast-paced, organized team that values empathetic problem-solving and reliable execution.

I’m a detail-oriented and dependable Virtual Assistant with over two (2) years of experience in customer support, technical assistance, and administrative coordination. I manage emails, calendars, data entry tasks, and customer communications in fast-paced environments while keeping teams running smoothly.

In IT Officer and Simulator Instructor roles, I provided remote and on-site technical support, troubleshooting hardware/software issues and responding to help desk queries to ensure prompt issue resolution. I also managed and monitored network infrastructure, including routers, switches, and firewalls, and performed regular system updates and patches for continuous efficiency.

I bring a strong blend of technical knowledge and empathetic customer communication to support business operations remotely. I’m also skilled in digital marketing material design (flyers, certificates, and brochures) and I work confidently with tools like Google Workspace, Microsoft Office, and social media management platforms.

Experience

Work history, roles, and key accomplishments

IT Officer & Simulator Instructor

Intercity STC Training School

Jan 2020 - Jan 2024 (4 years)

Provided remote and on-site technical support, troubleshooting hardware/software issues and responding to help desk queries to keep daily operations running smoothly. Managed network infrastructure, performed system updates and patches, and supported outreach by designing digital marketing materials.

Technical Support Help Desk Support system updates Technical Troubleshooting Digital Marketing Design Google Workspace

Customer Support Personnel

Uber Ghana

Jan 2019 - Present (7 years 3 months)

Responded to customer inquiries via phone, chat, and email while providing service information and resolving complaints in a timely, professional manner. Maintained product knowledge and escalated complex issues to ensure customers felt supported and informed.

Customer Support Phone Support Chat Support Complaint Resolution Product Knowledge Customer Escalation Customer Relationship Management CRM Tools Data Entry

National Service IT Support

Ghana Armed Forces

Jan 2018 - Present (8 years 3 months)

Supported IT operations for the department and multiple regiments, helping ensure smooth and secure network performance. Trained new personnel on essential computer skills, including networking basics and software usage.

IT Support Support Operations Troubleshooting Security Awareness Documentation