Looking for a job

Leo B

@leob1

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I’m a remote-ready Technical Customer Support Specialist combining customer care with hands-on IT troubleshooting.

Ghana

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What I'm looking for

I’m looking for remote-ready support work where I can own first-contact resolution in high-volume environments, blend customer empathy with technical troubleshooting (HTML/CSS, hardware/software), and use Zendesk/Freshdesk to deliver fast, accurate outcomes.

I’m a remote-ready Technical Customer Support Specialist with 10+ years of combined experience in customer-facing support, IT support, and administrative operations. I handle high-volume interactions—up to 50 customers daily—with professionalism, accuracy, empathy, and strong first-contact resolution focus. I’ve worked across live chat and email triage, keeping service quality consistent even under pressure.

What sets me apart is my hands-on technical depth alongside customer communication: I support hardware and software troubleshooting and can work with HTML and CSS. In prior roles, I provided first-line IT support that reduced staff downtime, managed ticketing workflows using tools like Zendesk and Freshdesk, and maintained strict data integrity with high-accuracy digital records. I also bring onboarding-style support habits from onboarding internal systems and workflows, mirroring SaaS customer onboarding approaches.

Experience

Work history, roles, and key accomplishments

Current

Administrative & School Assistant

Current

First Baptist Academy

Sep 2021 - Present (4 years 9 months)

Maintain and update student records with high accuracy using Microsoft Word and Google Sheets, ensuring data integrity and reliable information retrieval. Coordinate communication between staff and stakeholders and prepare official documents and reports with strong formatting precision.

Student Records Management Microsoft Word Google Sheets Documentation Data Integrity

Technical Customer Support Specialist

Globacom (Glo) Ghana

Jun 2020 - Dec 2020 (6 months)

Managed 50+ daily customer interactions, resolving service queries and objections with professionalism and accuracy. Supported technical issue triage and handling via Zendesk/Freshdesk, email triage, and live chat to improve issue resolution effectiveness.

Customer Support Zendesk Freshdesk Live Chat Objection Handling Technical Troubleshooting

IT & Admin Support Specialist

Jon-Caring Foundation

Apr 2015 - Sep 2020 (5 years 5 months)

Provided first-line IT support for hardware and software issues, reducing staff downtime through fast, accurate troubleshooting. Maintained digital records with strict confidentiality and supported onboarding onto internal systems using productivity and CRM tools.

hardware troubleshooting Administrative Support IT Support Google Workspace Microsoft Office Data Entry CRM Systems