Open to opportunities

Ekaterina Rybkina

@ekaterinarybkina

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Customer Success Specialist with expertise in client engagement and retention.

Spain

Message

What I'm looking for

I am looking for a role in a tech-driven company that values client relationships and offers opportunities for professional growth.

I am a dedicated Customer Success Specialist with extensive experience in onboarding, client engagement, and partner relationship management within multilingual environments. My journey in the tech-driven SaaS industry has equipped me with the skills to effectively manage client relationships, ensuring satisfaction and retention through strategic communication and support.

At my current role in a RegTech AI startup, I have successfully reduced churn rates and facilitated renewals and upsales by fostering strong relationships with clients across Europe and Latin America. My previous experiences as a Marketing Specialist and Business Development Specialist have further honed my abilities in digital marketing strategies, B2B outreach, and event coordination, allowing me to contribute significantly to client acquisition and retention efforts.

Fluent in English, Spanish, and Russian, I thrive in multicultural settings and am passionate about leveraging my skills to drive success for both clients and the organization. I am eager to continue growing in a Customer Success or Partner Management role, where I can make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

Stealth Startup

Feb 2025 - Present (7 months)

Managed client relationships for a RegTech AI startup across Europe and Latin America, focusing on renewals and upsells. Successfully reduced the churn rate to a minimal amount, meeting with clients across multiple continents in English and Spanish.

Client Relationship Management Renewals Upselling Multilingual Communication Salesforce HubSpot AI RegTech

Marketing Specialist

Emerlink

Feb 2024 - Nov 2024 (9 months)

Designed and executed digital marketing strategies to boost client acquisition and retention. Managed social media and online presence to improve brand awareness, and created commercial proposals and strategic presentations for B2B prospects.

Digital Marketing Social Media Management Brand Awareness Proposals B2B Sales Market Analysis Retention Negotiation HubSpot

Business Development Specialist

International RussiaExpo

Mar 2023 - Jan 2024 (10 months)

Managed end-to-end coordination of international B2B trade events across multiple industries, ensuring smooth experiences for clients and partners. Led outbound outreach campaigns to identify, qualify, and onboard participants from CIS markets, and worked with CRM to track outreach efforts and lead status.

Event Coordination B2B Sales Outbound Outreach CRM Lead Qualification Client Engagement Negotiation Language Interpretation Cultural Adaptation

Customer Success Associate

The Ritz-Carlton

Apr 2022 - Mar 2023 (11 months)

Supported high-value clients throughout their journey, ensuring seamless, personalized experiences. Proactively addressed feedback, resolved service issues, and built trusted guest relationships through attentive communication.

Customer Service Upselling Personalized Services Communication Hospitality CRM

Customer Service Coordinator

GBU MFC

Mar 2021 - Feb 2022 (11 months)

Helped clients navigate complex administrative steps, making processes clearer and less stressful. Acted as the first point of contact, answering questions, explaining requirements, and resolving issues.

Customer Service Administrative Support Client Communication Record keeping Process Improvement Problem Solving

Education

Degrees, certifications, and relevant coursework

Moscow State University of Tourism and Hotel Management

Bachelor's Degree, International Management

2017 - 2021

Grade: Honors

Graduated with honors for sustained academic excellence throughout the degree program. This program focused on international management principles and practices.