John Michael Dioquino

I’m a Customer Service Representative with experience in collections and inbound support. I’m known for strong communication, multitasking, and problem-solving in fast-paced environments.

At Concentrix and Foundever, I handled high-volume customer interactions while maintaining professionalism and empathy. I assessed customers’ financial situations and provided tailored payment solutions, structured repayment plans, and clear next steps.

I consistently focused on results and quality—meeting or exceeding collection targets, achieving 10+ Right Party Contacts (RPC) daily, and maintaining strong quality performance with no failed QA evaluations/scores.

In my inbound roles, I delivered first-call resolution by collaborating effectively with customers on orders, billing, and general inquiries. I bring a customer-first approach that turns issues into effective, workable outcomes.