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Jorgjie Ferracaku

@jorgjieferracaku

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Customer service specialist with expertise in KYC and claims management.

Albania

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What I'm looking for

I am looking for a role that challenges me and allows for growth in customer service and compliance.

As a dedicated customer service specialist, I have honed my skills in maintaining customer satisfaction through innovative strategies and effective communication. My experience at Albania Marketing Services has allowed me to resolve over 250 customer claims monthly, ensuring that each interaction is handled with professionalism and care.

Currently, I am also working as a KYC/KYB analyst, where I have successfully completed reviews for over 500 clients, ensuring compliance with AML policies. My analytical skills enable me to conduct thorough investigations and assess potential risks, contributing to the overall safety and integrity of the company.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist & KYC/KYB Analyst

Current

Albania Marketing Services

Apr 2023 - Present (2 years 2 months)

Interacted with over 30 customers daily via email and live chat, resolving technical issues and maintaining service knowledge. Conducted KYC/KYB reviews for over 500 clients, ensuring compliance with AML regulations.

KYC Technical Support Data Analysis Risk Assessment Communication Skills

Customer Service Representative

Albania Marketing Services

Dec 2022 - Mar 2023 (3 months)

Resolved over 250 customer claims monthly by interacting via email, investigating claims, and determining refund eligibility. Focused on maintaining customer satisfaction through effective communication and problem-solving.

Email Communication Problem Solving Customer Satisfaction