Open to opportunities

Armando Budini

@armandobudini

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Customer service specialist skilled in fraud detection and prevention.

Albania

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in fraud prevention and data analysis.

As a dedicated customer service specialist, I have a proven track record of providing exceptional service while protecting company assets through meticulous fraud detection and prevention. My experience spans various roles where I have honed my skills in analyzing complex data, identifying suspicious activity, and implementing effective solutions to mitigate risks. I pride myself on resolving customer issues efficiently, ensuring high satisfaction levels.

In my most recent role at Bayside Support Services LLC, I managed customer inquiries and conducted thorough investigations of potential fraud cases. My ability to collaborate with cross-functional teams has allowed me to develop and implement strategies that prevent fraud and minimize financial losses. I have also taken on the responsibility of training and mentoring junior staff, sharing best practices in customer service and fraud detection techniques.

With a strong foundation in customer service excellence and a keen eye for detail, I continuously strive to enhance the customer experience while maintaining the integrity of company operations. I am passionate about leveraging my skills to contribute positively to any organization I am part of.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Teleperformance AL

Jun 2024 - Present (1 year)

Managed Payments for eBay, handling customer inquiries regarding products, services, and policies with professionalism and efficiency. Assisted in resolving billing issues, product returns, and service complaints, ensuring a positive customer experience.

Customer Service Problem Solving Communication Skills Conflict Resolution Data Analysis

Customer Service & Fraud Analyst

Bayside Support Services LLC

Feb 2021 - Apr 2024 (3 years 2 months)

Conducted thorough investigations of potential fraud cases, analyzing transaction patterns and identifying anomalies. Collaborated with cross-functional teams to develop and implement strategies to prevent fraud and minimize financial losses. Provided exceptional customer service by addressing and resolving inquiries, complaints, and disputes promptly and effectively.

Fraud Detection Data Analysis Risk Management Customer Service Problem Solving Communication Skills Team Collaboration

Sales Associate

Godiva Chocolate Shop

Jan 2018 - Present (7 years 5 months)

Delivered exceptional customer service by providing personalized chocolate recommendations, enhancing the customer shopping experience and boosting satisfaction levels. Assisted in visual merchandising and inventory management, ensuring product displays were appealing and stock levels were maintained. Processed transactions accurately and efficiently using POS systems.

Customer Service Sales Inventory Management Communication Skills

Computer Operator/Data Entry

Capital market solutions

Jan 2016 - Dec 2017 (1 year 11 months)

Verified and validated data entries to ensure consistency and accuracy, making necessary corrections as needed. Provided technical support to users, troubleshooting issues related to betting platforms and resolving them efficiently. Handled sensitive customer information with confidentiality, adhering to company policies and industry regulations.

Data Entry Data Validation Technical Support Troubleshooting Confidentiality Customer Service Data Management

Education

Degrees, certifications, and relevant coursework

Qemal Stafa High School

High School Diploma, General Studies

Completed secondary education at Qemal Stafa High School in Tirana, focusing on general studies. Gained foundational knowledge across various subjects.