Devi Rreli

I am an experienced customer service representative with a proven track record at We are Fiber. My role as a second line agent has equipped me with the skills to effectively address client disputes, particularly those encountered during the usage of the Klarna app. I take pride in my ability to ensure customer satisfaction through efficient resolution of service complaints.

In addition to my direct customer service experience, I have successfully instructed new employees on effective dispute resolution techniques, fostering a collaborative environment that enhances overall team performance. My adeptness in email management and call center operations further complements my interpersonal communication skills, allowing me to manage customer account inquiries with accuracy and care.