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katerina caushi

@katerinacaushi

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Detail-oriented finance graduate with expertise in customer service.

Albania

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What I'm looking for

I am looking for a role that offers growth opportunities in a supportive environment, where I can leverage my skills in customer service and finance.

I am a resourceful and detail-oriented graduate with a solid academic foundation in Finance and Economic Informatics. My experience spans customer service, retail operations, and administrative tasks, allowing me to manage high workloads efficiently under pressure. I have completed extensive training in banking operations, compliance, and financial products, which has equipped me with the skills necessary to excel in dynamic environments.

Throughout my career, I have demonstrated my ability to deliver high-quality service, particularly during my tenure as a Customer Service Specialist at Raiffeisen Bank Albania. I successfully handled over 120 customer operations independently in a high-pressure banking environment, consistently recognized for my adaptability and client orientation. I am eager to contribute value in roles related to sales, customer support, administration, or finance.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Raiffeisen Bank Albania

Mar 2025 - Present (6 months)

Delivered high-quality service related to bank products and daily transactions. Performed cash operations including deposits, withdrawals, transfers, and payments, ensuring data accuracy and compliance with AML and KYC procedures.

Banking Operations AML KYC Financial Products Customer Service

Customer Support Assistant

Koton Clothing Store

Jun 2019 - Present (6 years 3 months)

Assisted customers with purchases and provided tailored service based on needs. Organized product displays and maintained inventory order, contributing during peak sales periods and managing fitting room flow.

Customer Service Retail Operations Inventory Management Display

Store Assistant

Family Business – Mini Market

Jan 2012 - Present (13 years 8 months)

Managed all store operations including sales, stock control, and supplier management. Provided excellent daily customer service, handled cash register duties, and supported day-to-day logistics and bookkeeping.

Sales Stock Control Supplier Management Customer Service Bookkeeping

Education

Degrees, certifications, and relevant coursework

OBS Online Business School

Master in Digital Marketing, E-Commerce and Artificial Intelligence, Digital Marketing, E-Commerce and Artificial Intelligence

Currently pursuing a Master's degree focusing on digital marketing strategies, e-commerce platforms, and the application of artificial intelligence in business. This program is designed to equip students with advanced skills in modern digital landscapes.

European University of Tirana

Bachelor in Economic Informatics, Economic Informatics

Obtained a Bachelor's degree in Economic Informatics, focusing on the intersection of economics and information technology. Developed skills in data analysis, economic modeling, and IT applications relevant to business.

European University of Tirana

Master of Science in Finance, Accounting and Financial Reporting, Finance, Accounting and Financial Reporting

Completed a Master of Science program with a specialization in Finance, Accounting, and Financial Reporting. Gained comprehensive knowledge in financial analysis, accounting principles, and regulatory compliance.