Open to opportunities

F T

@ft01

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Customer support specialist and co-founder with strong communication skills.

Albania

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What I'm looking for

I am looking for a dynamic role that allows me to leverage my customer support and social media management skills while fostering growth and innovation.

I'm a dedicated customer support specialist with over two years of experience in delivering exceptional service in fast-paced environments. My role at 1XBet involved providing 24/7 support through various channels, where I resolved complex inquiries related to account management and technical issues. I take pride in my ability to maintain high levels of user satisfaction and ensure compliance with regulatory standards.

As a co-founder of Xeos Media, I have honed my skills in business strategy and client relationship management. I led a team in executing social media campaigns and analyzing their performance to provide clients with actionable insights. My experience in financial management and team leadership has equipped me with the tools to drive growth and success in any project I undertake.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

Chargeback

Oct 2024 - Mar 2025 (5 months)

Assisted clients in recovering funds lost to online scams by offering tailored chargeback services and managing inquiries about the process. Conducted sales outreach to potential clients, built strong relationships, and collaborated with the support team to track case progress and provide updates.

Sales Client Relationship Management Customer Service Chargeback Processes Sales Outreach Communication Problem Solving Client Services

Co-Founder/Social Media Manager

Xeos Media

Sep 2023 - Aug 2024 (11 months)

Co-developed and executed the agency's vision and business strategy, leading client acquisition and managing relationships to ensure high satisfaction. Oversaw social media campaigns, content creation, and team management, while also handling financial management and analyzing campaign performance for actionable insights.

Business Strategy Social Media Management Content Creation Team Leadership Campaign Analysis Financial Management Digital Marketing Relationship Management

Support Agent

1XBet

Jul 2021 - Jun 2023 (1 year 11 months)

Delivered 24/7 customer support via live chat, email, and phone, resolving inquiries on account management, betting issues, and payments. Assisted users with account verification and KYC processes, provided technical support for website errors, and utilized CRM systems for case tracking and resolution.