Open to opportunities

Jorge Núñez

@jorgenez

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Data-driven operations specialist optimizing processes through research and analytics.

Spain

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What I'm looking for

I seek a data-focused operations role where I can apply research, analytics, and process optimization to improve efficiency and billing outcomes.

I am a data-driven operations specialist with 5+ years of experience in legal research, transportation coordination, and customer service, focused on leveraging data to drive operational improvements.

In my current role as Office Manager / Billing Clerk, I design data management strategies, produce quality data reports, and support attorneys with actionable insights for billing and collections.

I previously coordinated land transportation where I developed data pipelines, validated customs and delivery documentation, and used visualization to surface trends and recommend cost-saving process improvements.

Earlier roles in customer service and supervision strengthened my troubleshooting, team leadership, and training skills, enabling me to deliver excellent client experiences while improving internal efficiency.

Experience

Work history, roles, and key accomplishments

Current

Office Manager / Billing Clerk

Current

Auto Legal Group

Oct 2022 - Present (3 years 1 month)

Manage billing, collections, and case-support research; implemented data management strategies that improved data accessibility and supported attorneys with actionable reports and collection plans.

Billing Collections Legal Research Data Management CRM Reporting Calendar Management Data Analysis

Coordinator, Land Transportation

Crowley Shared Services

Jul 2021 - Oct 2022 (1 year 3 months)

Processed and validated transportation and customs billing data, developed data pipelines and visualizations to identify discrepancies and deliver recommendations that improved billing accuracy and operational efficiency.

Data Processing Data Validation ETL Data Visualization Logistics Coordination Process Improvement

Call Center Agent

Concentrix

Dec 2019 - Jul 2021 (1 year 7 months)

Provided technical and customer support for AT&T, DIRECTV, U-verse and HP printer customers, resolving complex issues and delivering high-quality service across hybrid contact-center environments.

Customer Service Technical Support Troubleshooting Call Center Operations Crisis Management Communication Ticketing Systems Team Collaboration

Trainer / Supervisor

Fruit of the Loom

Jan 2018 - Jul 2019 (1 year 6 months)

Led a sewing operator team, managed scheduling, permits and payroll, and implemented training and action plans that improved production efficiency and resolved operational issues.

Team Leadership Training Scheduling Payroll Administration Process Improvement Performance Monitoring Problem Solving

Education

Degrees, certifications, and relevant coursework

Universidad Tecnológica de El Salvador

Undergraduate, Industrial Engineering

Undergraduate studies in Industrial Engineering focusing on operations, process improvement, and data-driven decision making.

Coursera (Google)

Professional Certificate, Data Analytics

Completed the Google Data Analytics Professional Certificate covering data analysis, visualization, and data-driven decision-making tools and techniques.