At American Express Global Business Travel, I manage accounts receivable aging, collect overdue invoices, reconcile remittances, and resolve billing inquiries and payment disputes.
I create and manage JIRA tickets, escalate complex issues, and support order-to-cash operations while negotiating payment arrangements with clients.
Previously at Intrum ICSM, I handled complex customer contacts, supported customer service agents, onboarded new hires, and delivered training, coaching, and quality assurance.
My background also includes front-office customer support and hotel reception, where I built a strong record of accurate documentation, issue resolution, and professional service.
