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Cristhyan Maldonado

@cristhyanmaldonado

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International Relations professional with expertise in data analysis.

Spain

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What I'm looking for

I am looking for a role that allows me to leverage my data analysis skills in a dynamic environment, fostering growth and innovation.

I am an International Relations professional with a strong expertise in data analysis. My experience includes transforming global data into strategic insights that support business decision-making using advanced tools like Excel, SQL, and Power BI. I am passionate about leveraging my knowledge in data management and international relations to streamline processes, enhance performance, and drive informed decisions.

In my current role as an IT Support Technician at ACT Logistics, I spearheaded data analysis projects that transformed large datasets into actionable insights, significantly improving operational efficiency. I also designed and implemented robust data cleaning and validation systems in line with ISO 27001 standards, ensuring data reliability and compliance. My previous roles have equipped me with a diverse skill set, including optimizing inventory management and delivering top-tier customer support.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

ACT Logistics

Mar 2022 - Present (3 years 3 months)

Spearheaded data analysis projects, transforming large datasets into actionable insights using Excel, improving operational efficiency by streamlining logistics processes. Designed and implemented robust data cleaning and validation systems in line with ISO 27001 standards, ensuring data reliability, security, and compliance. Delivered comprehensive technical support, troubleshooting hardware, net

Data Analysis Excel ISO 27001 Technical Support Troubleshooting Data Cleaning Data Validation

Logistics Operator

EB Games

Oct 2020 - Mar 2022 (1 year 5 months)

Optimized inventory management through SAP Warehouse Management, ensuring real-time data accuracy, reducing stock discrepancies, and improving order fulfillment speed. Operated advanced logistics technology, including RFID systems and warehouse management software (WMS), enabling faster, more accurate product handling and location tracking. Led dispatch operations, overseeing product preparation a

Inventory Management SAP RFID Systems Dispatch Operations order fulfillment

Customer Service Representative

Mercado Libre

Oct 2017 - Nov 2019 (2 years 1 month)

Delivered top-tier customer support across multiple platforms, consistently exceeding satisfaction and resolution targets. Managed complex databases in Salesforce and SQL, ensuring accurate, up-to-date records and improving case traceability. Conducted in-depth payment analysis, promptly identifying discrepancies and resolving financial issues.

Customer Support Salesforce SQL Data Management

Administrative Assistant

Italian Chamber of Commerce for Colombia

Jan 2017 - Jan 2018 (1 year)

Streamlined administrative operations, managing schedules and coordinating meetings. Built and maintained organized, high-accuracy databases using advanced Excel functions, improving data accessibility. Compiled and presented detailed reports on administrative activities, providing actionable insights to support leadership decision-making.

Administration Database Management Excel Scheduling Data Access