At Like Plus S.L, I coordinated and supervised the national last-mile parcel delivery operation. I planned and optimized delivery routes while monitoring service levels and delivery times.
I tracked operational KPIs, including on-time deliveries, courier productivity, incidents, and delivery costs. I also contributed to continuous improvement strategies across the distribution network.
At Servinform S.A., I handled inbound and outbound calls for the Telefonica movistar campaign, recovering overdue customer debt and negotiating payment agreements. I followed up on payment promises and recorded customer interactions in CRM and collection platforms.
At Organizacion Equitel, I supported accounts receivable and credit work, including monitoring overdue invoices, reconciling payments, and preparing portfolio reports. I also have training in business management, health billing, and medical account auditing.
