Open to opportunities

Jorge Lozano

@jorgelozano

Message

Customer service professional with strong communication and problem-solving skills.

Portugal

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I'm a dedicated customer service professional with over three years of experience in delivering exceptional service and resolving escalations efficiently. My background includes working in high-demand environments where I consistently meet performance targets and service KPIs. I pride myself on my ability to communicate effectively in both Spanish and English, ensuring that I can assist a diverse range of customers.

Currently, I work as a Car Rental Agent at Record Go Mobility in Faro, Portugal, where I manage reservations and provide seamless customer experiences. My previous role as a Customer Services Representative in Amsterdam honed my skills in understanding customer needs and providing tailored solutions. I am passionate about maintaining high levels of customer satisfaction and thrive in fast-paced settings.

Experience

Work history, roles, and key accomplishments

Current

Car Rental Agent

Current

Record Go Mobility

Sep 2023 - Present (2 years 9 months)

Provide excellent customer service by assisting customers with vehicle rentals, managing reservations, check-ins, and returns. Handle documentation, verify customer eligibility, and process payments accurately while resolving customer complaints efficiently.

Customer Service Payment Processing Communication Problem Solving CRM Systems Order Management

Meeting Point Agent

May 2023 - Sep 2023 (4 months)

Greeted and assisted customers at the airport meeting point, providing information on rental procedures and verifying reservations. Coordinated with the rental office for timely vehicle handovers while delivering excellent customer service.

Customer Service Communication Coordination Reservation Verification Problem Solving Time Management

Customer Services Representative

Paniagua Services

Jun 2022 - Mar 2023 (9 months)

Handled customer calls and emails, providing accurate answers to queries. Matched customer needs with appropriate service solutions and recognized when to escalate issues to other departments.

Customer Service Communication Problem Solving Escalation Management Email Support