Ana Ribeiro
@anaribeiro
Efficient travel agent with strong interpersonal relationship skills.
What I'm looking for
I am a dedicated travel agent with a proven track record in creating and organizing travel proposals, managing bookings, and providing exceptional customer service. My experience spans over several years, during which I have honed my skills in handling cancellations, invoicing, and ensuring that clients receive the best travel experiences possible. I pride myself on my ability to interact effectively with clients, suppliers, and stakeholders, always striving to resolve issues promptly and efficiently.
In my previous roles, I have demonstrated my capability in customer support, technical troubleshooting, and team collaboration. I have worked diligently to improve internal processes and provide high-quality service, whether in a call center environment or as a travel agent. My strong communication skills and proactive approach have allowed me to foster positive relationships with clients and colleagues alike, ensuring that I contribute positively to any team I am part of.
Experience
Work history, roles, and key accomplishments
Travel Agent
On the Beach RIBEIRO
Mar 2021 - Mar 2025 (4 years)
Created and organized travel proposals, managing booking changes, cancellations, invoicing, payments, and refunds. Rescheduled trips, adjusted costs, and defined payment plans while interacting with clients, suppliers, and stakeholders to resolve issues.
Call Center Agent
Dentsu
Feb 2019 - Mar 2021 (2 years 1 month)
Provided updates and troubleshooted software and network issues for end users, escalating tickets to higher-level support teams when necessary. Documented technical issues and responded to emails, calls, and messages.
Call Center Operator
Corpdata
Mar 2015 - Feb 2019 (3 years 11 months)
Managed existing databases and advised on marketing opportunities, collecting customer data and managing customer accounts. Met sales targets and fostered positive relationships with clients, providing individualized guidance.
Customer Service Assistant
Department for Work and Pensions
Jan 2012 - Mar 2015 (3 years 2 months)
Answered calls and received emails, processing account activations and bookings, and handling case management and customer support. Managed complaints, created payment plans, and provided customer support via phone.
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelor's (Honors), Psychology with Counseling
Currently pursuing a Bachelor's (Honors) in Psychology with Counseling. This ongoing program focuses on developing a deep understanding of psychological principles and counseling techniques.
Unknown
Higher National Diploma, Management
Completed a Higher National Diploma in Management from 2013 to 2015. This program provided a comprehensive foundation in management principles and practices.
Unknown
AAT Level 2, Accounting & Finance
Achieved AAT Level 2 in Accounting & Finance from 2012 to 2013. This qualification covered fundamental accounting principles and financial practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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