Open to opportunities

Ana Ribeiro

@anaribeiro

Message

Efficient travel agent with strong interpersonal relationship skills.

Portugal

Message

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for professional growth.

I am a dedicated travel agent with a proven track record in creating and organizing travel proposals, managing bookings, and providing exceptional customer service. My experience spans over several years, during which I have honed my skills in handling cancellations, invoicing, and ensuring that clients receive the best travel experiences possible. I pride myself on my ability to interact effectively with clients, suppliers, and stakeholders, always striving to resolve issues promptly and efficiently.

In my previous roles, I have demonstrated my capability in customer support, technical troubleshooting, and team collaboration. I have worked diligently to improve internal processes and provide high-quality service, whether in a call center environment or as a travel agent. My strong communication skills and proactive approach have allowed me to foster positive relationships with clients and colleagues alike, ensuring that I contribute positively to any team I am part of.

Experience

Work history, roles, and key accomplishments

Travel Agent

On the Beach RIBEIRO

Mar 2021 - Mar 2025 (4 years)

Created and organized travel proposals, managing booking changes, cancellations, invoicing, payments, and refunds. Rescheduled trips, adjusted costs, and defined payment plans while interacting with clients, suppliers, and stakeholders to resolve issues.

Customer Service Invoicing Payment Processing Conflict Resolution Stakeholder Management Technical Support Sales Data Management Account Management

Call Center Agent

Dentsu

Feb 2019 - Mar 2021 (2 years 1 month)

Provided updates and troubleshooted software and network issues for end users, escalating tickets to higher-level support teams when necessary. Documented technical issues and responded to emails, calls, and messages.

Technical Support Troubleshooting Ticketing Systems Email Communication Customer Service Team Collaboration Process Improvement Documentation

Call Center Operator

Corpdata

Mar 2015 - Feb 2019 (3 years 11 months)

Managed existing databases and advised on marketing opportunities, collecting customer data and managing customer accounts. Met sales targets and fostered positive relationships with clients, providing individualized guidance.

Database Management Marketing Data Collection Account Management Sales Client Relationship Management Sales Targets Customer Service Communication Problem Solving

Customer Service Assistant

Department for Work and Pensions

Jan 2012 - Mar 2015 (3 years 2 months)

Answered calls and received emails, processing account activations and bookings, and handling case management and customer support. Managed complaints, created payment plans, and provided customer support via phone.

Customer Service Account Management Case Management Payment Processing Communication Training Professional Development Problem Solving

Education

Degrees, certifications, and relevant coursework

Unknown

Bachelor's (Honors), Psychology with Counseling

Currently pursuing a Bachelor's (Honors) in Psychology with Counseling. This ongoing program focuses on developing a deep understanding of psychological principles and counseling techniques.

Unknown

Higher National Diploma, Management

Completed a Higher National Diploma in Management from 2013 to 2015. This program provided a comprehensive foundation in management principles and practices.