Open to opportunities

Destinee Peterson

@destineepeterson

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Customer service leader with 5+ years of high-pressure support, troubleshooting, and sales-driven resolution.

United States

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What I'm looking for

I’m looking for a customer-focused role where I can lead teams and resolve problems fast, combining troubleshooting with great service. I want a supportive environment, clear expectations, and room to grow into stronger technical or support leadership.

I’m a customer service representative and service-oriented resolution expert with over 5 years of experience handling high-pressure situations. I’ve supported customers through troubleshooting and reliable customer care across technology and financial services environments.

I bring hands-on leadership from roles like Team Lead and Assistant Manager, where I managed day-to-day operations, maintained strong shift execution, and supported team performance. I’m comfortable with cash handling, inventory control, POS workflows, and driving consistent service quality.

I also have extensive front-line experience as a server and retail associate—greeting customers, answering questions, providing product guidance, and resolving complaints. I focus on keeping service positive, efficient, and aligned with performance expectations, including upselling and achieving sales targets.

I’m interested in opportunities where I can combine customer support with process-minded execution—using spreadsheets, operational organization, and clear communication to improve outcomes. I’m also open to roles that value technical troubleshooting and dependable, service-first teamwork.

Experience

Work history, roles, and key accomplishments

Team Lead

Five Guys

Dec 2023 - Mar 2026 (2 years 3 months)

Led daily prep and service operations, including preparing food items, grilling patties, making buns to guest specifications, and taking orders. Ensured fast, accurate production for guests during high-volume periods.

Food Preparation Grilling Order Taking Guest Service Team Leadership Food Safety

Server

Applebee's

Sep 2023 - Dec 2023 (3 months)

Provided friendly table service and assisted guests with menu recommendations. Managed prompt order delivery, maintained dining ambiance, and supported efficient shift close tasks including cash handling.

Customer Service POS systems Cash Handling Table Bussing Delivery

Sales Floor Associate

Ollie's Bargain Outlet

Aug 2022 - Sep 2023 (1 year 1 month)

Assisted customers with product selection, recommended items to drive sales, and shared product knowledge. Handled restocking, tagging new items, and maintaining organized floor inventory to support sales.

Retail Sales Upselling Customer Engagement Product Knowledge Merchandising Retail Floor Organization

Team Member

Taco Bell

Nov 2022 - Jul 2023 (8 months)

Took drive-thru and counter orders, prepared food and drinks, and supported a clean, safe work environment. Answered questions about menu items and promotions while maintaining accurate inventory and basic operational tasks.

Order Taking Food Preparation Customer Service Inventory Cash Handling

Assistant Manager

McDonald's

Dec 2021 - Jul 2022 (7 months)

Supported front-of-house operations including making drinks, preparing food items, and creating sandwiches. Handled headset coordination, stocking, cash handling, drive-thru windows, and closing shift responsibilities.

Restaurant Operations Cash Handling Customer Service Stocking

Server

Olive Garden

Apr 2021 - Nov 2021 (7 months)

Delivered attentive customer service while handling cash transactions and supporting table bussing. Used POS for ordering and maintained efficient closing shift tasks with a focus on guest satisfaction.

Customer Service POS systems Cash Handling Table Bussing Order Processing Restaurant Operations

Shift Leader

Tropical Smoothie Café

Oct 2020 - Apr 2021 (6 months)

Led customer service and supported daily operations, including cash handling, food and drink preparation, and headset coordination. Managed drive-thru window workflow and opened/closed shifts to maintain service quality and cleanliness.

Customer Service Cash Handling Drink Prep Team Coordination

Cashier

Kroger

Sep 2019 - Jul 2020 (10 months)

Provided customer service while handling cash transactions, counting money, and supporting stocking tasks. Completed closing shift responsibilities including maintaining an organized checkout area and assisting with inventory replenishment.

Cash Handling Customer Service Stocking Closing Shift Organizational Skills