Brianna Sanders
@briannasanders
Dynamic marketing professional with a passion for customer service excellence.
What I'm looking for
As a dynamic and customer-focused professional with a Bachelor's degree in Marketing, I have cultivated extensive experience in customer service, hospitality, and leadership roles. My journey has been marked by a commitment to creating exceptional guest experiences, which has been recognized through my strong organizational skills and effective communication abilities.
In my current role as a Server/Bartender at Flight Club, I thrive in a fast-paced, team-driven environment where I deliver exceptional customer service while managing multiple tasks. My previous experiences, including positions as an Account Executive and Research Supervisor, have equipped me with the skills to train and mentor new hires, coordinate outreach events, and oversee research projects effectively. I take pride in my ability to resolve guest inquiries promptly and maintain satisfaction in high-pressure situations.
With a solid foundation in marketing principles and a proven track record in leadership, I am eager to leverage my skills in a new role that values customer engagement and team collaboration. I am adaptable and thrive in environments that challenge me to grow and contribute positively to the team.
Experience
Work history, roles, and key accomplishments
Server / Bartender
Flight Club
Nov 2022 - Present (2 years 7 months)
Delivered exceptional customer service in a fast-paced, upscale environment, managing multiple tasks to ensure a positive guest experience. Prepared and served a variety of beverages while adhering to safety and quality standards, and trained new hires to uphold company values.
Research Supervisor
C&C Market Research
Jun 2020 - Present (5 years)
Oversaw research projects, ensuring quotas were met and adherence to protocols. Conducted face-to-face and telephone interviews to collect research data, and trained team members to execute research strategies effectively.
Account Executive
Quantum Industries
Mar 2021 - May 2022 (1 year 2 months)
Trained new associates while learning full business operations and organizational strategies. Coordinated outreach events for sales and marketing to promote organizational services, and organized initiatives to secure monetary donations and grow community awareness.
Shift Manager
Hojeij Branded Foods
May 2016 - Oct 2019 (3 years 5 months)
Supervised daily restaurant operations and delegated tasks to staff, ensuring service excellence. Resolved customer complaints and maintained a productive, team-oriented work environment.
Education
Degrees, certifications, and relevant coursework
Albany State University
Bachelor of Science, Marketing
Completed coursework in Managerial Communications, Public Relations, and Principles of Marketing. Also studied Macroeconomics, Quantitative Methods, Business-to-Business Marketing, and Principles of Finance.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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