Open to opportunities

cristian alvarez

@cristianalvarez

Message

Customer-focused customer service professional with 6+ years resolving issues across remote and hospitality roles.

United States

Message

What I'm looking for

I want to work in a fast-paced, customer-first environment where I can handle high-volume inquiries, solve problems end-to-end, and collaborate across teams to protect accuracy and satisfaction.

I’m a customer-focused professional with 6+ years of diverse experience across remote customer service, financial settlements, hospitality management, and client liaison work. I’m bilingual in English and Spanish, and I’m known for building relationships, resolving issues efficiently, and staying effective in fast-paced remote environments.

Most recently, I’ve managed inbound and outbound customer inquiries for signage products and services, maintaining high satisfaction scores through prompt, professional, solution-oriented communication. I also coordinated with production and design teams to ensure accurate order fulfillment, while keeping customers informed and supported throughout the process.

Earlier, I led day-to-day operations for a high-volume restaurant, training and managing a 30+ staff team while handling inventory, vendor relations, and cost controls. Before that, I worked as a DTC Settlements Specialist processing and reconciling securities settlements through DTC systems, collaborating with internal teams to resolve discrepancies and support regulatory compliance—an experience that strengthened my attention to accuracy, documentation, and calm problem-solving.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Signarama

Jan 2024 - Jan 2026 (2 years)

Managed inbound and outbound customer inquiries for signage products and services, maintaining high satisfaction through prompt, professional issue resolution. Coordinated with production and design teams to support accurate order fulfillment.

Customer Service order fulfillment Customer Satisfaction

Restaurant Manager

Pappadeaux Seafood Kitchen

Jan 2022 - Jan 2024 (2 years)

Directed daily operations for a high-volume seafood restaurant, leading 30+ staff through training, scheduling, and performance management. Managed inventory, vendor relations, and cost controls to maintain profitability.

Team Leadership Staff Training Scheduling Inventory Management Vendor Relations Cost Control Guest Experience

Restaurant Manager

Carlito Restaurant

Jan 2020 - Jan 2022 (2 years)

Managed front-of-house operations in an international hospitality setting, training and mentoring staff to maintain high service standards across all shifts.

Staff Training Mentorship Service standards Guest Service Team Leadership Conflict Resolution

DTC Settlements Specialist

Morgan Stanley

Jan 2019 - Jan 2020 (1 year)

Processed and reconciled securities settlements using DTC systems with high accuracy. Collaborated with internal teams to resolve discrepancies and support regulatory compliance.

Regulatory Compliance Documentation Financial Operations Remote Collaboration

Remote Customer Service Rep

JCPenney

Jan 2018 - Jan 2019 (1 year)

Handled high-volume customer inquiries via phone and chat for orders, returns, and billing. Maintained detailed records and escalated complex issues to the appropriate departments.

Remote Customer Support Billing Escalation Management Record keeping Customer Retention Troubleshooting

Client Liaison

ComForCare

Jan 2022 - Present (4 years 3 months)

Served as primary point of contact between clients, families, and care coordinators, facilitating communication to meet service agreements and client expectations.

Care Coordination Communication Documentation