
Yvonne Gomez
@yvonnegomez
I lead client service operations, resolving complex inquiries across healthcare, payroll, benefits, and time-sensitive guest services.
What I'm looking for
I guide daily guest-service operations at Air Culinaire Worldwide, coordinating Retail, Logistics, Cargo, clients, vendors, kitchens, and suppliers to keep urgent catering orders on schedule.
Previously at Elevance Health, I supported Medicare providers with claims, billing, authorizations, coding questions, and CMS guidance while documenting cases and coordinating escalations across departments.
At Paychex, I served as the primary contact for more than 200 business clients, resolving payroll, tax, HR, benefits, garnishment, 401(k), time and attendance, and Paychex Flex issues. I also mentored peers, backed up supervisors, and earned Spotlight recognition.
Across healthcare, property services, and hospitality, I bring bilingual English and Spanish communication, careful quality control, and a calm, practical approach to service workflows.
Experience
Work history, roles, and key accomplishments
Guest Services Lead
Air Culinaire Worldwide
Sep 2025 - Present (1 year 1 month)
Guides daily work across Retail, Logistics, and Cargo; delegates tasks, balances email queues, and prioritizes urgent catering requests. Coordinates clients, vendors, kitchens, suppliers, and internal teams to resolve exceptions and keep orders on schedule.
Bartender and Barback
Contract Music Festivals
Jan 2021 - Present (5 years 9 months)
Provided bartending and barback services at contract music festivals.
Supported providers across multiple states with Medicare claims, billing, authorizations, coding questions, and CMS guidance. Researched issues, documented cases, prepared escalations, and coordinated follow-up across departments.
Transaction Coordinator
Seven Acres
Jan 2023 - May 2024 (1 year 4 months)
Coordinated inspections, maintenance requests, investor tours, scheduling, outreach, and workflow tracking in Knack.
Served as primary contact for more than 200 business clients, handling payroll, taxes, HR, benefits, garnishments, 401(k), time and attendance, and Paychex Flex support. Researched complex account issues, documented cases, managed service deadlines, and partnered with specialized teams through resolution.
Bartender and Supervisor
Centro Cantina
Jan 2010 - Dec 2020 (10 years 11 months)
Served as bartender and supervisor, managing bar operations and staff.
Physician Support Specialist, Abdominal Transplant
Jan 2019 - Oct 2019 (9 months)
Managed patient registration, insurance verification, authorizations, denial research, procedure scheduling, copays, deposits, and financial-resource guidance.
Server and Bartender
Yacht StarShip
Jan 2016 - Dec 2018 (2 years 11 months)
Provided food and beverage service as a server and bartender on a yacht.
Barista and Server
King Corona
Jan 2015 - Dec 2016 (1 year 11 months)
Worked as a barista and server, preparing beverages and serving customers.
Registered patients, verified coverage and identity, collected payments, updated admission status, and checked registration quality under hospital and Medicare requirements.
Shift Leader
NY NY Pizza
Jan 2010 - Dec 2013 (3 years 11 months)
Supervised shifts and led team operations at a pizza restaurant.
Receptionist
Signet Diagnostic
Jun 2009 - Sep 2013 (4 years 3 months)
Scheduled imaging visits, verified authorizations, collected payments, and supported invoice balancing, reporting, and administrative work.
Education
Degrees, certifications, and relevant coursework
A.P. Leto High School
High School Diploma, General Studies
Earned a High School Diploma from A.P. Leto High School in Tampa, FL.
Hillsborough Community College
College Coursework, General Studies
Completed college coursework at Hillsborough Community College.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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