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Yvonne GomezYG
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Yvonne Gomez

@yvonnegomez

I lead client service operations, resolving complex inquiries across healthcare, payroll, benefits, and time-sensitive guest services.

United States
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What I'm looking for

I'm looking for an operations or client service role where I can coordinate complex workflows, resolve escalations, support and coach teams, and improve service processes.

I guide daily guest-service operations at Air Culinaire Worldwide, coordinating Retail, Logistics, Cargo, clients, vendors, kitchens, and suppliers to keep urgent catering orders on schedule.

Previously at Elevance Health, I supported Medicare providers with claims, billing, authorizations, coding questions, and CMS guidance while documenting cases and coordinating escalations across departments.

At Paychex, I served as the primary contact for more than 200 business clients, resolving payroll, tax, HR, benefits, garnishment, 401(k), time and attendance, and Paychex Flex issues. I also mentored peers, backed up supervisors, and earned Spotlight recognition.

Across healthcare, property services, and hospitality, I bring bilingual English and Spanish communication, careful quality control, and a calm, practical approach to service workflows.

Experience

Work history, roles, and key accomplishments

CF
Current

Bartender and Barback

Contract Music Festivals

Jan 2021 - Present (5 years 9 months)

Provided bartending and barback services at contract music festivals.

Paychex logoPA

Senior Dedicated Service Representative

Aug 2021 - Feb 2023 (1 year 6 months)

Served as primary contact for more than 200 business clients, handling payroll, taxes, HR, benefits, garnishments, 401(k), time and attendance, and Paychex Flex support. Researched complex account issues, documented cases, managed service deadlines, and partnered with specialized teams through resolution.

CC

Bartender and Supervisor

Centro Cantina

Jan 2010 - Dec 2020 (10 years 11 months)

Served as bartender and supervisor, managing bar operations and staff.

YS

Server and Bartender

Yacht StarShip

Jan 2016 - Dec 2018 (2 years 11 months)

Provided food and beverage service as a server and bartender on a yacht.

KC

Barista and Server

King Corona

Jan 2015 - Dec 2016 (1 year 11 months)

Worked as a barista and server, preparing beverages and serving customers.

Education

Degrees, certifications, and relevant coursework

AS

A.P. Leto High School

High School Diploma, General Studies

Earned a High School Diploma from A.P. Leto High School in Tampa, FL.

Hillsborough Community College logoHC

Hillsborough Community College

College Coursework, General Studies

Completed college coursework at Hillsborough Community College.

Tech stack

Software and tools used professionally

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