Jordan Tippit
@jordantippit
Customer Success and Operations leader driving retention, growth, and measurable customer value.
United StatesWhat I'm looking for
I am a customer success and operations leader with 6+ years delivering 90%+ retention, measurable account growth, and improved time-to-value through process and product improvements. I excel at building partnerships, serving as a trusted client advocate, and turning customer feedback into operational changes that increase satisfaction and revenue.
My background includes implementing Salesforce pipelines and KPI reporting, onboarding workflows that reduced time-to-value by 20%, and securing sponsors to double fundraising profits. I mentor teams, partner with leadership to improve forecasting and product decisions, and consistently grow accounts through renewals and upsells.
Experience
Work history, roles, and key accomplishments
Branch Operations Director
Boys & Girls Clubs of North Alabama
Dec 2024 - Present (9 months)
Directed branch operations, budgets, compliance, and reporting while implementing Salesforce pipelines and KPI analysis to improve performance; secured sponsors and doubled fundraising profits. Managed and mentored staff and applied customer feedback to enhance engagement and reporting.
Sales & Operations Manager
Move Daly
Mar 2023 - Oct 2024 (1 year 7 months)
Built 20+ client accounts in the first month and grew recurring revenue 50% through renewals and upsells by implementing systems to track performance and satisfaction. Strengthened client relationships through tailored account management.
Leadership & Talent Development Coach
D1 Sports Performance
Jan 2019 - Jan 2023 (4 years)
Designed programs that improved adoption, retention, and outcomes, retaining 90%+ of clients over four years and expanding multi-state partnerships. Provided client insights to leadership to influence program design and growth.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Tennessee at Chattanooga
Bachelor of Science, Sport & Leisure Services
2012 - 2012
Completed a Bachelor of Science in Sport & Leisure Services with a minor in Business Administration in 2012.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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